Explore innovative approaches for reconfiguring business operations to enhance efficiency and output.
Elevate physical constraints by applying new technology
Consider the division of a general activity into two or more alternative activities
Assign a responsible individual for handling each case type
Let workers perform as many steps as possible for single cases
Consider automating activities
Automate for environmental impact
Implement automation in a sustainable way
Buffer external information and subscribe to updates
Combine small activities into composite activities
Collect similar work items and work in batches
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement
If capacity is insufficient, consider increasing the available number of resources
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Eliminate unnecessary activities
Empower workers for more decision-making authority
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Establish standardized interfaces
Consider a standardized interface with customers and partners
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Order knock-outs by least effort and highest termination probability first.
First-contact problem resolution
Establish a one-contact resolution for customer issues
Explore whether a process can easily be used for additional products or services
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Let products appear greener
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Consider whether it is eco-friendly to let humans work over machines
Design business processes for typical cases and isolate exceptional cases from the normal flow
Minimize numerical involvement
Too many cooks spoil the broth
Offer customers the possibility to serve themselves
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Delegate and optimize your operations
Consider whether activities may be executed in parallel
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Preference-based task assignment
Let people do what they love to do
Offer customers the possibility to choose among privacy settings
Allocate task based on past feedback or quality metrics
Reduce the number of contacts with customers and third parties
Move activities to more appropriate places
Assign tasks based on resources' roles in the organisation
Execute tasks when the grid is powered by renewable energy
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Reassign tasks along the organisational hierarchy
Allocate task based on collaborative experience: handover time, interactions, diversity
Replace underlying resources with eco-friendly alternatives
Form cross-department teams for end-to-end case handling.
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload