How do you like this site? We would love to hear from you! Take a short survey or


Explore innovative approaches for reconfiguring business operations to enhance efficiency and output.

There are 50 patterns

Apply Integral technology

Elevate physical constraints by applying new technology

Apply triage

Consider the division of a general activity into two or more alternative activities

Appoint case managers

Assign a responsible individual for handling each case type

Assign cases

Let workers perform as many steps as possible for single cases

Automate activities

Consider automating activities

Automate for environmental impact

Implement automation in a sustainable way

Buffer information

Buffer external information and subscribe to updates

Combine activities

Combine small activities into composite activities

Consolidate Work

Collect similar work items and work in batches

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Cost-based task assignment

Delegate tasks according to resource cost

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Eliminate activities

Eliminate unnecessary activities

Empower resources

Empower workers for more decision-making authority

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Establish standardized interfaces

Consider a standardized interface with customers and partners

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Fail Early

Order knock-outs by least effort and highest termination probability first.

First-contact problem resolution

Establish a one-contact resolution for customer issues

Generalize your process

Explore whether a process can easily be used for additional products or services

Green Compensation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Green Feature

Let products appear greener

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Minimize numerical involvement

Too many cooks spoil the broth

Offer Customer self-service

Offer customers the possibility to serve themselves

Offer location flexibility

Let customers interact with the company wherever they want to

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Outsource activities

Delegate and optimize your operations

Parallelize activities

Consider whether activities may be executed in parallel

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Preference-based task assignment

Let people do what they love to do

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Resequence activities

Move activities to more appropriate places

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Shift Workload

Execute tasks when the grid is powered by renewable energy


Consider to deepen or broaden the skills of resources

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Task delegation

Reassign tasks along the organisational hierarchy

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Work in customer teams

Form cross-department teams for end-to-end case handling.

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

What's Happening?