Too many cooks spoil the broth
Minimize the number of departments, groups and persons involved in a business process
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
Employing this approach should mitigate coordination issues. Time saved on coordination can be allocated to case processing. Decreasing department count could reduce shared responsibilities, akin to the split responsibilities approach. Yet, it might hinder expertise development (quality concern) and routine efficiency (cost concern).
Foundational free Patterns
Combine small activities into composite activities
Eliminate unnecessary activities
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Consider the division of a general activity into two or more alternative activities
Collect similar work items and work in batches
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Let customers interact with your organization whenever they want to.
Offer customers the possibility to serve themselves
Reduce the number of contacts with customers and third parties
If capacity is insufficient, consider increasing the available number of resources