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Minimize numerical involvement

Too many cooks spoil the broth

Minimize the number of departments, groups and persons involved in a business process

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)

category: Organization
class: Resource Rules
frameworkAspect: Org-.structure
perspective: organizational/resource

Description

Performance considerations

Employing this approach should mitigate coordination issues. Time saved on coordination can be allocated to case processing. Decreasing department count could reduce shared responsibilities, akin to the split responsibilities approach. Yet, it might hinder expertise development (quality concern) and routine efficiency (cost concern).

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Foundational free Patterns

Combine activities

Combine small activities into composite activities

Buffer information

Buffer external information and subscribe to updates

Appoint case managers

Assign a responsible individual for handling each case type

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Outsource activities

Delegate and optimize your operations

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Automate for environmental impact

Implement automation in a sustainable way

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

First-contact problem resolution

Establish a one-contact resolution for customer issues

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Reduce touchpoints

Reduce the number of contacts with customers and third parties

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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