Too many cooks spoil the broth
Minimize the number of departments, groups and persons involved in a business process
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
Employing this approach should mitigate coordination issues. Time saved on coordination can be allocated to case processing. Decreasing department count could reduce shared responsibilities, akin to the split responsibilities approach. Yet, it might hinder expertise development (quality concern) and routine efficiency (cost concern).
Foundational free Patterns
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Order knock-outs by least effort and highest termination probability first.
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Preference-based task assignment
Let people do what they love to do
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Allocate task based on past feedback or quality metrics
Delegate tasks according to resource cost
Reduce the number of contacts with customers and third parties
If capacity is insufficient, consider increasing the available number of resources