Too many cooks spoil the broth
Minimize the number of departments, groups and persons involved in a business process
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
Employing this approach should mitigate coordination issues. Time saved on coordination can be allocated to case processing. Decreasing department count could reduce shared responsibilities, akin to the split responsibilities approach. Yet, it might hinder expertise development (quality concern) and routine efficiency (cost concern).
Foundational free Patterns
Assign a responsible individual for handling each case type
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Consider the division of a general activity into two or more alternative activities
Automate for environmental impact
Implement automation in a sustainable way
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Reduce the number of contacts with customers and third parties
If capacity is insufficient, consider increasing the available number of resources