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Preference-based task assignment

Let people do what they love to do

Assign a task to a person based on the person’s preference. Preference is defined as a set of activities that the person has an inclination towards and hence may have been executed more often along with higher execution efficiency by a person

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Eliminate activities

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Remove batch-processing and periodic activities from your business process

Fail Early

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Consider whether activities may be executed in parallel

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Let customers interact with your organization whenever they want to.

Preference-based task assignment

Let people do what they love to do

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Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

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