Let people do what they love to do
Assign a task to a person based on the person’s preference. Preference is defined as a set of activities that the person has an inclination towards and hence may have been executed more often along with higher execution efficiency by a person
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Assign a responsible individual for handling each case type
Minimize numerical involvement
Too many cooks spoil the broth
Avoid shared responsibilities for tasks by people from different functional units
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency