Let people do what they love to do
Assign a task to a person based on the person’s preference. Preference is defined as a set of activities that the person has an inclination towards and hence may have been executed more often along with higher execution efficiency by a person
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Assign a responsible individual for handling each case type
Form cross-department teams for end-to-end case handling.
Elevate physical constraints by applying new technology
Move activities to more appropriate places
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with your organization whenever they want to.
Explore whether a process can easily be used for additional products or services
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency