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Preference-based task assignment

Let people do what they love to do

Assign a task to a person based on the person’s preference. Preference is defined as a set of activities that the person has an inclination towards and hence may have been executed more often along with higher execution efficiency by a person

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Empower resources

Empower workers for more decision-making authority

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Shift Workload

Execute tasks when the grid is powered by renewable energy

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Automate for environmental impact

Implement automation in a sustainable way

Generalize your process

Explore whether a process can easily be used for additional products or services

Preference-based task assignment

Let people do what they love to do

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Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

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