Let people do what they love to do
Assign a task to a person based on the person’s preference. Preference is defined as a set of activities that the person has an inclination towards and hence may have been executed more often along with higher execution efficiency by a person
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Reduce the number of contacts with customers and third parties
Form cross-department teams for end-to-end case handling.
Establish standardized interfaces
Consider a standardized interface with customers and partners
Order knock-outs by least effort and highest termination probability first.
Delegate and optimize your operations
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Automate for environmental impact
Implement automation in a sustainable way
Preference-based task assignment
Let people do what they love to do
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency