How do you like this site? We would love to hear from you! Take a short survey or

Preference-based task assignment

Let people do what they love to do

Assign a task to a person based on the person’s preference. Preference is defined as a set of activities that the person has an inclination towards and hence may have been executed more often along with higher execution efficiency by a person

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

Share this pattern

Enjoy these

Foundational free Patterns

Appoint case managers

Assign a responsible individual for handling each case type

Minimize numerical involvement

Too many cooks spoil the broth

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer Customer self-service

Offer customers the possibility to serve themselves

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Generalize your process

Explore whether a process can easily be used for additional products or services

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Back

Share this

Connected to

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

What's Happening?