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Preference-based task assignment

Let people do what they love to do

Assign a task to a person based on the person’s preference. Preference is defined as a set of activities that the person has an inclination towards and hence may have been executed more often along with higher execution efficiency by a person

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

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Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Minimize numerical involvement

Too many cooks spoil the broth

Parallelize activities

Consider whether activities may be executed in parallel

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Feature

Let products appear greener

Offer Customer self-service

Offer customers the possibility to serve themselves

Constraint-based task assignment

Allocate tasks considering business process execution constraints

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Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

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