Consider whether activities may be executed in parallel
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The heuristic is mentioned by Rupp and Russell (1994), Berg and Pottjewijd (1997), and Van der Aalst and Van Hee (2002). Van der Aalst (2000b) provides quantitative support for this heuristic.
The obvious effect of applying this heuristic is that the throughput time may be considerably reduced. The applicability of the heuristic in workflow redesign is large. In practical experiences we have had with analyzing existing workflows, tasks were mostly ordered sequentially without the existence of hard logical restrictions prescribing such an order.
A drawback of introducing more parallelism in a workflow that incorporates possibilities of knock-outs is that the cost of workflow execution may increase. The management of workflows with concurrent behavior can become more complex also, which may introduce errors (quality) or restrict run-time adaptations (flexibility).
Foundational free Patterns
Buffer external information and subscribe to updates
Design business processes for typical cases and isolate exceptional cases from the normal flow
If capacity is insufficient, consider increasing the available number of resources
Automate for environmental impact
Implement automation in a sustainable way
First-contact problem resolution
Establish a one-contact resolution for customer issues
Explore whether a process can easily be used for additional products or services
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Preference-based task assignment
Let people do what they love to do
Constraint-based task assignment
Allocate tasks considering business process execution constraints