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Combine activities

Combine small activities into composite activities

A technique for combining smaller tasks into larger ones to reduce setup times and improve the quality of work.

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)

Description

Task Combination is a process optimization technique that involves combining smaller tasks into larger ones. This technique reduces setup times, which are the time that resources need to become familiar with the specifics of a case, and can improve the quality of work. However, it is important to strike a balance between the size of the tasks and their workability. Tasks that are too large can result in smaller run-time flexibility and lower quality. Smaller tasks, on the other hand, can result in longer setup times. 

Task Combination
Task Combination

Performance considerations

By finding the optimal balance, organizations can achieve the best of both worlds: shorter setup times, higher quality, and greater flexibility.

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Foundational free Patterns

Appoint case managers

Assign a responsible individual for handling each case type

Work in customer teams

Form cross-department teams for end-to-end case handling.

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Fail Early

Order knock-outs by least effort and highest termination probability first.

Resequence activities

Move activities to more appropriate places

Offer location flexibility

Let customers interact with the company wherever they want to

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Generalize your process

Explore whether a process can easily be used for additional products or services

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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Connected to

Apply triage

Consider the division of a general activity into two or more alternative activities

Consolidate Work

Collect similar work items and work in batches

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