Allocate task based on collaborative experience: handover time, interactions, diversity
Assign a task to a person based on their experience working with other resources, which is measured by factors such as the time taken for handovers, number of interactions, and diversity of experience with different people
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
The review risk task in a loan application process requires two resources to work together. The task is hence allocated to resources A and B as they have evidenced working well together in the past. Impact: This pattern will result in a high-quality outcome in less time and cost.
For a teamwork-based assignment, a prior understanding of the interaction of a resource with other resources needs to be known. Based on that understanding, appropriate resources will be allocated
This pattern will result in a high-quality outcome in less time and cost.
Foundational free Patterns
Combine small activities into composite activities
Form cross-department teams for end-to-end case handling.
If capacity is insufficient, consider increasing the available number of resources
Delegate and optimize your operations
Avoid shared responsibilities for tasks by people from different functional units
Offer customers the possibility to choose among privacy settings
Reassign tasks along the organisational hierarchy
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Delegate tasks according to resource cost
Form cross-department teams for end-to-end case handling.
Distribute tasks by interdepartmental interactions to enable or restrict involvement