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Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

Assign a task to a person based on their experience working with other resources, which is measured by factors such as the time taken for handovers, number of interactions, and diversity of experience with different people

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Example

The review risk task in a loan application process requires two resources to work together. The task is hence allocated to resources A and B as they have evidenced working well together in the past. Impact: This pattern will result in a high-quality outcome in less time and cost.

Implementation

For a teamwork-based assignment, a prior understanding of the interaction of a resource with other resources needs to be known. Based on that understanding, appropriate resources will be allocated

Performance considerations

This pattern will result in a high-quality outcome in less time and cost.

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Connected to

Work in customer teams

Form cross-department teams for end-to-end case handling.

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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