Match tasks to experts' specialized skills for efficiency
Assign tasks based on the unique skills of the person(s) involved. Expertise is defined as the specialised skills possessed by a resource
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Buffer external information and subscribe to updates
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Preference-based task assignment
Let people do what they love to do
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Assign tasks based on resources' roles in the organisation
Preference-based task assignment
Let people do what they love to do
Delegate tasks according to resource cost