Match tasks to experts' specialized skills for efficiency
Assign tasks based on the unique skills of the person(s) involved. Expertise is defined as the specialised skills possessed by a resource
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Combine small activities into composite activities
Let workers perform as many steps as possible for single cases
Assign a responsible individual for handling each case type
Empower workers for more decision-making authority
Execute tasks when the grid is powered by renewable energy
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Assign tasks based on resources' roles in the organisation
Preference-based task assignment
Let people do what they love to do
Delegate tasks according to resource cost