Match tasks to experts' specialized skills for efficiency
Assign tasks based on the unique skills of the person(s) involved. Expertise is defined as the specialised skills possessed by a resource
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Elevate physical constraints by applying new technology
Delegate and optimize your operations
Consider the division of a general activity into two or more alternative activities
Automate for environmental impact
Implement automation in a sustainable way
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Preference-based task assignment
Let people do what they love to do
Assign tasks based on resources' roles in the organisation
Preference-based task assignment
Let people do what they love to do
Delegate tasks according to resource cost