Match tasks to experts' specialized skills for efficiency
Assign tasks based on the unique skills of the person(s) involved. Expertise is defined as the specialised skills possessed by a resource
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Combine small activities into composite activities
Buffer external information and subscribe to updates
Form cross-department teams for end-to-end case handling.
Consider the division of a general activity into two or more alternative activities
Execute tasks when the grid is powered by renewable energy
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Allocate task based on past feedback or quality metrics
Delegate tasks according to resource cost
Assign tasks based on resources' roles in the organisation
Preference-based task assignment
Let people do what they love to do
Delegate tasks according to resource cost