How do you like this site? We would love to hear from you! Take a short survey or

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Assign tasks based on the unique skills of the person(s) involved. Expertise is defined as the specialised skills possessed by a resource

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

Share this pattern

Enjoy these

Foundational free Patterns

Buffer information

Buffer external information and subscribe to updates

Assign cases

Let workers perform as many steps as possible for single cases

Resequence activities

Move activities to more appropriate places

Specialist-generalist

Consider to deepen or broaden the skills of resources

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Apply triage

Consider the division of a general activity into two or more alternative activities

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

Back

Share this

Connected to

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Preference-based task assignment

Let people do what they love to do

Cost-based task assignment

Delegate tasks according to resource cost

What's Happening?