Match tasks to experts' specialized skills for efficiency
Assign tasks based on the unique skills of the person(s) involved. Expertise is defined as the specialised skills possessed by a resource
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Move activities to more appropriate places
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Consider whether it is eco-friendly to let humans work over machines
Explore whether a process can easily be used for additional products or services
Assign tasks based on resources' roles in the organisation
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Assign tasks based on resources' roles in the organisation
Preference-based task assignment
Let people do what they love to do
Delegate tasks according to resource cost