Match tasks to experts' specialized skills for efficiency
Assign tasks based on the unique skills of the person(s) involved. Expertise is defined as the specialised skills possessed by a resource
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Assign a responsible individual for handling each case type
Empower workers for more decision-making authority
Avoid shared responsibilities for tasks by people from different functional units
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Replace underlying resources with eco-friendly alternatives
Let customers interact with your organization whenever they want to.
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Assign tasks based on resources' roles in the organisation
Preference-based task assignment
Let people do what they love to do
Delegate tasks according to resource cost