Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Buffer external information and subscribe to updates
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Collect similar work items and work in batches
Automate for environmental impact
Implement automation in a sustainable way
Offer customers the possibility to choose among privacy settings
Allocate task based on past feedback or quality metrics
Delegate tasks according to resource cost
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency