Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Reduce the number of contacts with customers and third parties
Design business processes for typical cases and isolate exceptional cases from the normal flow
If capacity is insufficient, consider increasing the available number of resources
Replace underlying resources with eco-friendly alternatives
Let products appear greener
Explore whether a process can easily be used for additional products or services
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency