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Role-based task assignment

Assign tasks based on resources' roles in the organisation

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Automate activities

Consider automating activities

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Green Feature

Let products appear greener

Generalize your process

Explore whether a process can easily be used for additional products or services

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

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Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

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