Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Empower workers for more decision-making authority
Let products appear greener
Consider whether it is eco-friendly to let humans work over machines
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Delegate tasks according to resource cost
Allocate task based on collaborative experience: handover time, interactions, diversity
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency