Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Form cross-department teams for end-to-end case handling.
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Execute tasks when the grid is powered by renewable energy
Let products appear greener
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with your organization whenever they want to.
Reassign tasks along the organisational hierarchy
Delegate tasks according to resource cost
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency