Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Form cross-department teams for end-to-end case handling.
Minimize numerical involvement
Too many cooks spoil the broth
Execute tasks when the grid is powered by renewable energy
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency