Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Elevate physical constraints by applying new technology
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Reassign tasks along the organisational hierarchy
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency