Role-based task assignment

Assign cases

Let workers perform as many steps as possible for single cases

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Apply Integral technology

Elevate physical constraints by applying new technology

Parallelize activities

Consider whether activities may be executed in parallel

Resequence activities

Move activities to more appropriate places

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Green Feature

Let products appear greener

Offer Customer self-service

Offer customers the possibility to serve themselves

Performance-based task assignment

Allocate tasks based on past performance: execution time and success