Role-based task assignment

Combine activities

Combine small activities into composite activities

Buffer information

Buffer external information and subscribe to updates

Assign cases

Let workers perform as many steps as possible for single cases

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Task delegation

Reassign tasks along the organisational hierarchy

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement