Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Buffer external information and subscribe to updates
Let workers perform as many steps as possible for single cases
Reduce the number of contacts with customers and third parties
Order knock-outs by least effort and highest termination probability first.
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Automate for environmental impact
Implement automation in a sustainable way
Reassign tasks along the organisational hierarchy
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency