Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Buffer external information and subscribe to updates
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
If capacity is insufficient, consider increasing the available number of resources
Establish standardized interfaces
Consider a standardized interface with customers and partners
Order knock-outs by least effort and highest termination probability first.
Delegate and optimize your operations
Consider whether it is eco-friendly to let humans work over machines
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency