Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Delegate and optimize your operations
Replace underlying resources with eco-friendly alternatives
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
First-contact problem resolution
Establish a one-contact resolution for customer issues
Delegate tasks according to resource cost
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency