Role-based task assignment

Combine activities

Combine small activities into composite activities

Assign cases

Let workers perform as many steps as possible for single cases

Apply triage

Consider the division of a general activity into two or more alternative activities

Automate for environmental impact

Implement automation in a sustainable way

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer Customer self-service

Offer customers the possibility to serve themselves

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Preference-based task assignment

Let people do what they love to do

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions