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Role-based task assignment

Assign tasks based on resources' roles in the organisation

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Work in customer teams

Form cross-department teams for end-to-end case handling.

Minimize numerical involvement

Too many cooks spoil the broth

Shift Workload

Execute tasks when the grid is powered by renewable energy

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer Customer self-service

Offer customers the possibility to serve themselves

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

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