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Role-based task assignment

Assign tasks based on resources' roles in the organisation

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Empower resources

Empower workers for more decision-making authority

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Specialist-generalist

Consider to deepen or broaden the skills of resources

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

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