Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Design business processes for typical cases and isolate exceptional cases from the normal flow
Consider whether activities may be executed in parallel
Consider the division of a general activity into two or more alternative activities
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency