Role-based task assignment

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Resequence activities

Move activities to more appropriate places

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Automate for environmental impact

Implement automation in a sustainable way

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Offer Customer self-service

Offer customers the possibility to serve themselves

Task delegation

Reassign tasks along the organisational hierarchy

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity