Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Assign a responsible individual for handling each case type
Empower workers for more decision-making authority
Elevate physical constraints by applying new technology
Delegate and optimize your operations
Let customers interact with the company wherever they want to
Preference-based task assignment
Let people do what they love to do
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency