Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Eliminate unnecessary activities
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Order knock-outs by least effort and highest termination probability first.
Delegate and optimize your operations
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
First-contact problem resolution
Establish a one-contact resolution for customer issues
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency