Role-based task assignment

Assign cases

Let workers perform as many steps as possible for single cases

Minimize numerical involvement

Too many cooks spoil the broth

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Green Feature

Let products appear greener

Offer Customer self-service

Offer customers the possibility to serve themselves

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Quality-based task assignment

Allocate task based on past feedback or quality metrics