Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Design business processes for typical cases and isolate exceptional cases from the normal flow
Establish standardized interfaces
Consider a standardized interface with customers and partners
Minimize numerical involvement
Too many cooks spoil the broth
Execute tasks when the grid is powered by renewable energy
Consider whether it is eco-friendly to let humans work over machines
First-contact problem resolution
Establish a one-contact resolution for customer issues
Preference-based task assignment
Let people do what they love to do
Allocate task based on collaborative experience: handover time, interactions, diversity
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency