Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Eliminate unnecessary activities
Buffer external information and subscribe to updates
Design business processes for typical cases and isolate exceptional cases from the normal flow
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Allocate task based on past feedback or quality metrics
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency