Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Consider to deepen or broaden the skills of resources
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Let products appear greener
Let customers interact with your organization whenever they want to.
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Preference-based task assignment
Let people do what they love to do
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency