Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Let products appear greener
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency