Assign tasks based on resources' roles in the organisation
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
If capacity is insufficient, consider increasing the available number of resources
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Replace underlying resources with eco-friendly alternatives
Assign tasks based on resources' roles in the organisation
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Allocate task based on collaborative experience: handover time, interactions, diversity
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency