Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Reduce the number of contacts with customers and third parties
Delegate and optimize your operations
Move activities to more appropriate places
Avoid shared responsibilities for tasks by people from different functional units
Let products appear greener
Let customers interact with your organization whenever they want to.
Explore whether a process can easily be used for additional products or services
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload