Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Assign a responsible individual for handling each case type
Reduce the number of contacts with customers and third parties
Form cross-department teams for end-to-end case handling.
Consider whether it is eco-friendly to let humans work over machines
Explore whether a process can easily be used for additional products or services
Preference-based task assignment
Let people do what they love to do
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Delegate tasks according to resource cost
Allocate task based on collaborative experience: handover time, interactions, diversity
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload