Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Reduce the number of contacts with customers and third parties
Order knock-outs by least effort and highest termination probability first.
Minimize numerical involvement
Too many cooks spoil the broth
Delegate and optimize your operations
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with your organization whenever they want to.
Offer customers the possibility to choose among privacy settings
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload