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Constraint-based task assignment

Allocate tasks considering business process execution constraints

Assign tasks to resources based on constraints associated with the execution of tasks within the business process

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Combine activities

Combine small activities into composite activities

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Reduce the number of contacts with customers and third parties

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Form cross-department teams for end-to-end case handling.

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Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

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Replace underlying resources with eco-friendly alternatives

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Let products appear greener

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Implement automation in a sustainable way

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

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