Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Assign a responsible individual for handling each case type
Form cross-department teams for end-to-end case handling.
If capacity is insufficient, consider increasing the available number of resources
Order knock-outs by least effort and highest termination probability first.
Consider whether activities may be executed in parallel
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload