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Constraint-based task assignment

Allocate tasks considering business process execution constraints

Assign tasks to resources based on constraints associated with the execution of tasks within the business process

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

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Foundational free Patterns

Combine activities

Combine small activities into composite activities

Eliminate activities

Eliminate unnecessary activities

Fail Early

Order knock-outs by least effort and highest termination probability first.

Minimize numerical involvement

Too many cooks spoil the broth

Consolidate Work

Collect similar work items and work in batches

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Green Feature

Let products appear greener

Offer Customer self-service

Offer customers the possibility to serve themselves

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

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