Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Minimize numerical involvement
Too many cooks spoil the broth
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload