Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Let workers perform as many steps as possible for single cases
Form cross-department teams for end-to-end case handling.
Minimize numerical involvement
Too many cooks spoil the broth
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Explore whether a process can easily be used for additional products or services
Reassign tasks along the organisational hierarchy
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload