Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Minimize numerical involvement
Too many cooks spoil the broth
Avoid shared responsibilities for tasks by people from different functional units
Automate for environmental impact
Implement automation in a sustainable way
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Assign tasks based on resources' roles in the organisation
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Allocate task based on collaborative experience: handover time, interactions, diversity
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload