Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Buffer external information and subscribe to updates
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Consider whether activities may be executed in parallel
Execute tasks when the grid is powered by renewable energy
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Delegate tasks according to resource cost
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload