Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Establish standardized interfaces
Consider a standardized interface with customers and partners
Consider whether activities may be executed in parallel
Replace underlying resources with eco-friendly alternatives
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
Allocate task based on past feedback or quality metrics
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload