Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Assign a responsible individual for handling each case type
If capacity is insufficient, consider increasing the available number of resources
Minimize numerical involvement
Too many cooks spoil the broth
Delegate and optimize your operations
Execute tasks when the grid is powered by renewable energy
First-contact problem resolution
Establish a one-contact resolution for customer issues
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Delegate tasks according to resource cost
Explore whether a process can easily be used for additional products or services