Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
Let workers perform as many steps as possible for single cases
Elevate physical constraints by applying new technology
Delegate and optimize your operations
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Preference-based task assignment
Let people do what they love to do
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Explore whether a process can easily be used for additional products or services