Process expansion

Automate activities

Consider automating activities

Assign cases

Let workers perform as many steps as possible for single cases

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Apply Integral technology

Elevate physical constraints by applying new technology

Minimize numerical involvement

Too many cooks spoil the broth

Offer Customer self-service

Offer customers the possibility to serve themselves

Process expansion

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement