Process expansion

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Fail Early

Order knock-outs by least effort and highest termination probability first.

Outsource activities

Delegate and optimize your operations

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Compensation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Green Feature

Let products appear greener

Automate for environmental impact

Implement automation in a sustainable way

First-contact problem resolution

Establish a one-contact resolution for customer issues