Process expansion

Combine activities

Combine small activities into composite activities

Assign cases

Let workers perform as many steps as possible for single cases

Work in customer teams

Form cross-department teams for end-to-end case handling.

Apply Integral technology

Elevate physical constraints by applying new technology

Fail Early

Order knock-outs by least effort and highest termination probability first.

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Feature

Let products appear greener

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Role-based task assignment

Assign tasks based on resources' roles in the organisation