Process expansion

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Resequence activities

Move activities to more appropriate places

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Automate for environmental impact

Implement automation in a sustainable way

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Offer Customer self-service

Offer customers the possibility to serve themselves

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

First-contact problem resolution

Establish a one-contact resolution for customer issues

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions