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Process expansion

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Eliminate activities

Eliminate unnecessary activities

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Green Compensation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer location flexibility

Let customers interact with the company wherever they want to

Task delegation

Reassign tasks along the organisational hierarchy

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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Generalize your process

Explore whether a process can easily be used for additional products or services

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