Process expansion

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Outsource activities

Delegate and optimize your operations

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Feature

Let products appear greener

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer location flexibility

Let customers interact with the company wherever they want to

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Cost-based task assignment

Delegate tasks according to resource cost