Process expansion

Eliminate activities

Eliminate unnecessary activities

Buffer information

Buffer external information and subscribe to updates

Assign cases

Let workers perform as many steps as possible for single cases

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Minimize numerical involvement

Too many cooks spoil the broth

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Task delegation

Reassign tasks along the organisational hierarchy

Quality-based task assignment

Allocate task based on past feedback or quality metrics