Process expansion

Combine activities

Combine small activities into composite activities

Buffer information

Buffer external information and subscribe to updates

Appoint case managers

Assign a responsible individual for handling each case type

Minimize numerical involvement

Too many cooks spoil the broth

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Process expansion

Preference-based task assignment

Let people do what they love to do

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Quality-based task assignment

Allocate task based on past feedback or quality metrics