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Process expansion

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Appoint case managers

Assign a responsible individual for handling each case type

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Apply triage

Consider the division of a general activity into two or more alternative activities

Automate for environmental impact

Implement automation in a sustainable way

Offer Customer self-service

Offer customers the possibility to serve themselves

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Generalize your process

Explore whether a process can easily be used for additional products or services

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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Generalize your process

Explore whether a process can easily be used for additional products or services

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