Process expansion

Automate activities

Consider automating activities

Eliminate activities

Eliminate unnecessary activities

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Work in customer teams

Form cross-department teams for end-to-end case handling.

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Minimize numerical involvement

Too many cooks spoil the broth

Resequence activities

Move activities to more appropriate places

Generalize your process

Explore whether a process can easily be used for additional products or services

Performance-based task assignment

Allocate tasks based on past performance: execution time and success