Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
If capacity is insufficient, consider increasing the available number of resources
Establish standardized interfaces
Consider a standardized interface with customers and partners
Minimize numerical involvement
Too many cooks spoil the broth
Delegate and optimize your operations
Avoid shared responsibilities for tasks by people from different functional units
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Reassign tasks along the organisational hierarchy
Delegate tasks according to resource cost
Allocate task based on collaborative experience: handover time, interactions, diversity
Explore whether a process can easily be used for additional products or services