Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Design business processes for typical cases and isolate exceptional cases from the normal flow
If capacity is insufficient, consider increasing the available number of resources
Establish standardized interfaces
Consider a standardized interface with customers and partners
Minimize numerical involvement
Too many cooks spoil the broth
Consider to deepen or broaden the skills of resources
Offer customers the possibility to serve themselves
Explore whether a process can easily be used for additional products or services