Process expansion

Combine activities

Combine small activities into composite activities

Eliminate activities

Eliminate unnecessary activities

Buffer information

Buffer external information and subscribe to updates

Empower resources

Empower workers for more decision-making authority

Offer location flexibility

Let customers interact with the company wherever they want to

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Cost-based task assignment

Delegate tasks according to resource cost

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement