Process expansion

Combine activities

Combine small activities into composite activities

Assign cases

Let workers perform as many steps as possible for single cases

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Establish standardized interfaces

Consider a standardized interface with customers and partners

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Shift Workload

Execute tasks when the grid is powered by renewable energy

First-contact problem resolution

Establish a one-contact resolution for customer issues

Process expansion