Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Combine small activities into composite activities
Form cross-department teams for end-to-end case handling.
Consider the division of a general activity into two or more alternative activities
Execute tasks when the grid is powered by renewable energy
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Offer customers the possibility to serve themselves
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Reassign tasks along the organisational hierarchy
Allocate task based on collaborative experience: handover time, interactions, diversity
Explore whether a process can easily be used for additional products or services