Process expansion

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Minimize numerical involvement

Too many cooks spoil the broth

Consolidate Work

Collect similar work items and work in batches

Offer location flexibility

Let customers interact with the company wherever they want to

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Task delegation

Reassign tasks along the organisational hierarchy

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Cost-based task assignment

Delegate tasks according to resource cost