Process expansion

Combine activities

Combine small activities into composite activities

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Apply Integral technology

Elevate physical constraints by applying new technology

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

First-contact problem resolution

Establish a one-contact resolution for customer issues

Process expansion

Preference-based task assignment

Let people do what they love to do