Process expansion

Green Compensation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

First-contact problem resolution

Establish a one-contact resolution for customer issues

Process expansion

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Task delegation

Reassign tasks along the organisational hierarchy

Cost-based task assignment

Delegate tasks according to resource cost