Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Collect similar work items and work in batches
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with your organization whenever they want to.
Offer customers the possibility to serve themselves
Explore whether a process can easily be used for additional products or services
Preference-based task assignment
Let people do what they love to do
Reassign tasks along the organisational hierarchy
Allocate task based on collaborative experience: handover time, interactions, diversity
Explore whether a process can easily be used for additional products or services