Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Consider whether activities may be executed in parallel
Consider the division of a general activity into two or more alternative activities
Offer customers the possibility to serve themselves
Reassign tasks along the organisational hierarchy
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Delegate tasks according to resource cost
Explore whether a process can easily be used for additional products or services