Process expansion

Work in customer teams

Form cross-department teams for end-to-end case handling.

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Consolidate Work

Collect similar work items and work in batches

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Automate for environmental impact

Implement automation in a sustainable way

Offer location flexibility

Let customers interact with the company wherever they want to

First-contact problem resolution

Establish a one-contact resolution for customer issues

Preference-based task assignment

Let people do what they love to do

Task delegation

Reassign tasks along the organisational hierarchy