Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Let workers perform as many steps as possible for single cases
Form cross-department teams for end-to-end case handling.
Consider to deepen or broaden the skills of resources
Consider the division of a general activity into two or more alternative activities
Collect similar work items and work in batches
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Let customers interact with the company wherever they want to
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Explore whether a process can easily be used for additional products or services