Process expansion

Combine activities

Combine small activities into composite activities

Eliminate activities

Eliminate unnecessary activities

Establish standardized interfaces

Consider a standardized interface with customers and partners

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Green Feature

Let products appear greener

Offer Customer self-service

Offer customers the possibility to serve themselves

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Task delegation

Reassign tasks along the organisational hierarchy

Performance-based task assignment

Allocate tasks based on past performance: execution time and success