Process expansion

Buffer information

Buffer external information and subscribe to updates

Outsource activities

Delegate and optimize your operations

Resequence activities

Move activities to more appropriate places

Shift Workload

Execute tasks when the grid is powered by renewable energy

Offer Customer self-service

Offer customers the possibility to serve themselves

First-contact problem resolution

Establish a one-contact resolution for customer issues

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Task delegation

Reassign tasks along the organisational hierarchy