Process expansion

Assign cases

Let workers perform as many steps as possible for single cases

Work in customer teams

Form cross-department teams for end-to-end case handling.

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Parallelize activities

Consider whether activities may be executed in parallel

Resequence activities

Move activities to more appropriate places

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Green Feature

Let products appear greener

Automate for environmental impact

Implement automation in a sustainable way

Role-based task assignment

Assign tasks based on resources' roles in the organisation