Process expansion

Eliminate activities

Eliminate unnecessary activities

Assign cases

Let workers perform as many steps as possible for single cases

Work in customer teams

Form cross-department teams for end-to-end case handling.

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Green Feature

Let products appear greener

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Task delegation

Reassign tasks along the organisational hierarchy

Performance-based task assignment

Allocate tasks based on past performance: execution time and success