Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Let products appear greener
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Explore whether a process can easily be used for additional products or services