Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
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Design business processes for typical cases and isolate exceptional cases from the normal flow
Elevate physical constraints by applying new technology
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Replace underlying resources with eco-friendly alternatives
Let products appear greener
Automate for environmental impact
Implement automation in a sustainable way
First-contact problem resolution
Establish a one-contact resolution for customer issues
Allocate task based on past feedback or quality metrics
Explore whether a process can easily be used for additional products or services