Process expansion

Combine activities

Combine small activities into composite activities

Eliminate activities

Eliminate unnecessary activities

Buffer information

Buffer external information and subscribe to updates

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Establish standardized interfaces

Consider a standardized interface with customers and partners

Fail Early

Order knock-outs by least effort and highest termination probability first.

Minimize numerical involvement

Too many cooks spoil the broth

Apply triage

Consider the division of a general activity into two or more alternative activities

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement