Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Buffer external information and subscribe to updates
Form cross-department teams for end-to-end case handling.
Design business processes for typical cases and isolate exceptional cases from the normal flow
Order knock-outs by least effort and highest termination probability first.
Minimize numerical involvement
Too many cooks spoil the broth
Consider the division of a general activity into two or more alternative activities
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
Allocate task based on past feedback or quality metrics
Explore whether a process can easily be used for additional products or services