Process expansion

Automate activities

Consider automating activities

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Apply Integral technology

Elevate physical constraints by applying new technology

Fail Early

Order knock-outs by least effort and highest termination probability first.

Automate for environmental impact

Implement automation in a sustainable way

Generalize your process

Explore whether a process can easily be used for additional products or services

Cost-based task assignment

Delegate tasks according to resource cost

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement