Process expansion

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Automate for environmental impact

Implement automation in a sustainable way

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Offer Customer self-service

Offer customers the possibility to serve themselves

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Task delegation

Reassign tasks along the organisational hierarchy

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement