Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
Empower workers for more decision-making authority
Delegate and optimize your operations
Collect similar work items and work in batches
Let products appear greener
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Allocate task based on past feedback or quality metrics
Explore whether a process can easily be used for additional products or services