Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Elevate physical constraints by applying new technology
Establish standardized interfaces
Consider a standardized interface with customers and partners
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Let customers interact with the company wherever they want to
Offer customers the possibility to choose among privacy settings
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Explore whether a process can easily be used for additional products or services