Process expansion

Assign cases

Let workers perform as many steps as possible for single cases

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Work in customer teams

Form cross-department teams for end-to-end case handling.

Empower resources

Empower workers for more decision-making authority

Apply Integral technology

Elevate physical constraints by applying new technology

First-contact problem resolution

Establish a one-contact resolution for customer issues

Generalize your process

Explore whether a process can easily be used for additional products or services

Process expansion

Constraint-based task assignment

Allocate tasks considering business process execution constraints