Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
If capacity is insufficient, consider increasing the available number of resources
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Replace underlying resources with eco-friendly alternatives
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Reassign tasks along the organisational hierarchy
Allocate task based on past feedback or quality metrics
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Explore whether a process can easily be used for additional products or services