Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Assign a responsible individual for handling each case type
Form cross-department teams for end-to-end case handling.
Consider the division of a general activity into two or more alternative activities
Collect similar work items and work in batches
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Replace underlying resources with eco-friendly alternatives
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Delegate tasks according to resource cost
Explore whether a process can easily be used for additional products or services