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Process expansion

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Eliminate activities

Eliminate unnecessary activities

Assign cases

Let workers perform as many steps as possible for single cases

Apply Integral technology

Elevate physical constraints by applying new technology

Outsource activities

Delegate and optimize your operations

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Offer Customer self-service

Offer customers the possibility to serve themselves

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Preference-based task assignment

Let people do what they love to do

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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Generalize your process

Explore whether a process can easily be used for additional products or services

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