Process expansion

Eliminate activities

Eliminate unnecessary activities

Appoint case managers

Assign a responsible individual for handling each case type

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Work in customer teams

Form cross-department teams for end-to-end case handling.

Consolidate Work

Collect similar work items and work in batches

Automate for environmental impact

Implement automation in a sustainable way

Preference-based task assignment

Let people do what they love to do

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement