Process expansion

Assign cases

Let workers perform as many steps as possible for single cases

Appoint case managers

Assign a responsible individual for handling each case type

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Resequence activities

Move activities to more appropriate places

Specialist-generalist

Consider to deepen or broaden the skills of resources

Apply triage

Consider the division of a general activity into two or more alternative activities

Consolidate Work

Collect similar work items and work in batches

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process