Process expansion

Automate activities

Consider automating activities

Eliminate activities

Eliminate unnecessary activities

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Automate for environmental impact

Implement automation in a sustainable way

Offer location flexibility

Let customers interact with the company wherever they want to

Generalize your process

Explore whether a process can easily be used for additional products or services

Task delegation

Reassign tasks along the organisational hierarchy

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement