Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Assign a responsible individual for handling each case type
Consider whether activities may be executed in parallel
Consider to deepen or broaden the skills of resources
Automate for environmental impact
Implement automation in a sustainable way
First-contact problem resolution
Establish a one-contact resolution for customer issues
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Assign tasks based on resources' roles in the organisation
Allocate task based on past feedback or quality metrics
Delegate tasks according to resource cost
Explore whether a process can easily be used for additional products or services