Process expansion

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Compensation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

First-contact problem resolution

Establish a one-contact resolution for customer issues

Generalize your process

Explore whether a process can easily be used for additional products or services

Cost-based task assignment

Delegate tasks according to resource cost