Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Buffer external information and subscribe to updates
If capacity is insufficient, consider increasing the available number of resources
Delegate and optimize your operations
Consider to deepen or broaden the skills of resources
Let customers interact with the company wherever they want to
First-contact problem resolution
Establish a one-contact resolution for customer issues
Assign tasks based on resources' roles in the organisation
Reassign tasks along the organisational hierarchy
Explore whether a process can easily be used for additional products or services