Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Combine small activities into composite activities
Eliminate unnecessary activities
Assign a responsible individual for handling each case type
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Delegate and optimize your operations
Collect similar work items and work in batches
Explore whether a process can easily be used for additional products or services