Process expansion

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Work in customer teams

Form cross-department teams for end-to-end case handling.

Empower resources

Empower workers for more decision-making authority

Outsource activities

Delegate and optimize your operations

Parallelize activities

Consider whether activities may be executed in parallel

Apply triage

Consider the division of a general activity into two or more alternative activities

Generalize your process

Explore whether a process can easily be used for additional products or services

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement