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Process expansion

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

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Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Apply Integral technology

Elevate physical constraints by applying new technology

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Green Feature

Let products appear greener

Automate for environmental impact

Implement automation in a sustainable way

First-contact problem resolution

Establish a one-contact resolution for customer issues

Quality-based task assignment

Allocate task based on past feedback or quality metrics

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Generalize your process

Explore whether a process can easily be used for additional products or services

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