Process expansion

Automate activities

Consider automating activities

Buffer information

Buffer external information and subscribe to updates

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Parallelize activities

Consider whether activities may be executed in parallel

Offer location flexibility

Let customers interact with the company wherever they want to

Generalize your process

Explore whether a process can easily be used for additional products or services

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Performance-based task assignment

Allocate tasks based on past performance: execution time and success