Process expansion

Buffer information

Buffer external information and subscribe to updates

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Establish standardized interfaces

Consider a standardized interface with customers and partners

Minimize numerical involvement

Too many cooks spoil the broth

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

First-contact problem resolution

Establish a one-contact resolution for customer issues

Generalize your process

Explore whether a process can easily be used for additional products or services