Process expansion

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Parallelize activities

Consider whether activities may be executed in parallel

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Apply triage

Consider the division of a general activity into two or more alternative activities

Automate for environmental impact

Implement automation in a sustainable way

Offer location flexibility

Let customers interact with the company wherever they want to

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Preference-based task assignment

Let people do what they love to do

Quality-based task assignment

Allocate task based on past feedback or quality metrics