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Process expansion

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Automate activities

Consider automating activities

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Fail Early

Order knock-outs by least effort and highest termination probability first.

Minimize numerical involvement

Too many cooks spoil the broth

Outsource activities

Delegate and optimize your operations

Specialist-generalist

Consider to deepen or broaden the skills of resources

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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Generalize your process

Explore whether a process can easily be used for additional products or services

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