How do you like this site? We would love to hear from you! Take a short survey or

Process expansion

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

Share this pattern

Enjoy these

Foundational free Patterns

Automate activities

Consider automating activities

Eliminate activities

Eliminate unnecessary activities

Work in customer teams

Form cross-department teams for end-to-end case handling.

Empower resources

Empower workers for more decision-making authority

Fail Early

Order knock-outs by least effort and highest termination probability first.

Outsource activities

Delegate and optimize your operations

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Consolidate Work

Collect similar work items and work in batches

First-contact problem resolution

Establish a one-contact resolution for customer issues

Back

Share this

Connected to

Generalize your process

Explore whether a process can easily be used for additional products or services

What's Happening?