Process expansion

Eliminate activities

Eliminate unnecessary activities

Appoint case managers

Assign a responsible individual for handling each case type

Resequence activities

Move activities to more appropriate places

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Offer location flexibility

Let customers interact with the company wherever they want to

Generalize your process

Explore whether a process can easily be used for additional products or services

Process expansion

Role-based task assignment

Assign tasks based on resources' roles in the organisation