Process expansion

Eliminate activities

Eliminate unnecessary activities

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Resequence activities

Move activities to more appropriate places

Green Compensation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Offer location flexibility

Let customers interact with the company wherever they want to

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload