Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Delegate and optimize your operations
Move activities to more appropriate places
Consider the division of a general activity into two or more alternative activities
Automate for environmental impact
Implement automation in a sustainable way
First-contact problem resolution
Establish a one-contact resolution for customer issues
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Explore whether a process can easily be used for additional products or services