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Resequence activities

Move activities to more appropriate places

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)

category: Business Process Behavior
class: Routing Rules
frameworkAspect: Behavioral view
redesignOperation: Sequentialize; Add Task; Remove Task
perspective: control-flow

Description

The current sequencing of tasks in existing workflows may not fully reflect the logical constraints that need to be observed between tasks. As a result, it can occasionally be advantageous to delay a task, particularly if it is not necessary for tasks that immediately follow. By doing this, there's a chance that the task may turn out to be unnecessary, leading to cost savings. Moreover, positioning a task closer to another task of a similar nature can potentially reduce setup times. Examples of these resequencing strategies include the knock-out heuristic, control relocation, and the parallelism heuristic.


  flowchart LR
	start(start)-->3-->1-->2-->fin(end)

Performance considerations

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Foundational free Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Resequence activities

Move activities to more appropriate places

Specialist-generalist

Consider to deepen or broaden the skills of resources

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Compensation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Offer Customer self-service

Offer customers the possibility to serve themselves

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Cost-based task assignment

Delegate tasks according to resource cost

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Connected to

Fail Early

Order knock-outs by least effort and highest termination probability first.

Parallelize activities

Consider whether activities may be executed in parallel

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