Move activities to more appropriate places
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The current sequencing of tasks in existing workflows may not fully reflect the logical constraints that need to be observed between tasks. As a result, it can occasionally be advantageous to delay a task, particularly if it is not necessary for tasks that immediately follow. By doing this, there's a chance that the task may turn out to be unnecessary, leading to cost savings. Moreover, positioning a task closer to another task of a similar nature can potentially reduce setup times. Examples of these resequencing strategies include the knock-out heuristic, control relocation, and the parallelism heuristic.
flowchart LR
start(start)-->3-->1-->2-->fin(end)Foundational free Patterns
Buffer external information and subscribe to updates
Delegate and optimize your operations
Avoid shared responsibilities for tasks by people from different functional units
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Let customers interact with the company wherever they want to
First-contact problem resolution
Establish a one-contact resolution for customer issues
Assign tasks based on resources' roles in the organisation
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Allocate task based on collaborative experience: handover time, interactions, diversity
Order knock-outs by least effort and highest termination probability first.
Consider whether activities may be executed in parallel