Move activities to more appropriate places
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The current sequencing of tasks in existing workflows may not fully reflect the logical constraints that need to be observed between tasks. As a result, it can occasionally be advantageous to delay a task, particularly if it is not necessary for tasks that immediately follow. By doing this, there's a chance that the task may turn out to be unnecessary, leading to cost savings. Moreover, positioning a task closer to another task of a similar nature can potentially reduce setup times. Examples of these resequencing strategies include the knock-out heuristic, control relocation, and the parallelism heuristic.
flowchart LR
start(start)-->3-->1-->2-->fin(end)Foundational free Patterns
Combine small activities into composite activities
Eliminate unnecessary activities
Let workers perform as many steps as possible for single cases
Consider whether activities may be executed in parallel
Offer customers the possibility to choose among privacy settings
First-contact problem resolution
Establish a one-contact resolution for customer issues
Assign tasks based on resources' roles in the organisation
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Order knock-outs by least effort and highest termination probability first.
Consider whether activities may be executed in parallel