Move activities to more appropriate places
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The current sequencing of tasks in existing workflows may not fully reflect the logical constraints that need to be observed between tasks. As a result, it can occasionally be advantageous to delay a task, particularly if it is not necessary for tasks that immediately follow. By doing this, there's a chance that the task may turn out to be unnecessary, leading to cost savings. Moreover, positioning a task closer to another task of a similar nature can potentially reduce setup times. Examples of these resequencing strategies include the knock-out heuristic, control relocation, and the parallelism heuristic.
flowchart LR
start(start)-->3-->1-->2-->fin(end)Foundational free Patterns
Buffer external information and subscribe to updates
Reduce the number of contacts with customers and third parties
If capacity is insufficient, consider increasing the available number of resources
Delegate and optimize your operations
Consider the division of a general activity into two or more alternative activities
Let customers interact with the company wherever they want to
First-contact problem resolution
Establish a one-contact resolution for customer issues
Explore whether a process can easily be used for additional products or services
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Order knock-outs by least effort and highest termination probability first.
Consider whether activities may be executed in parallel