How do you like this site? We would love to hear from you! Take a short survey or

Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

Share this pattern

Enjoy these

Foundational free Patterns

Automate activities

Consider automating activities

Assign cases

Let workers perform as many steps as possible for single cases

Work in customer teams

Form cross-department teams for end-to-end case handling.

Specialist-generalist

Consider to deepen or broaden the skills of resources

Apply triage

Consider the division of a general activity into two or more alternative activities

Consolidate Work

Collect similar work items and work in batches

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Offer location flexibility

Let customers interact with the company wherever they want to

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Back

Share this

Connected to

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

What's Happening?