Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Eliminate unnecessary activities
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Form cross-department teams for end-to-end case handling.
If capacity is insufficient, consider increasing the available number of resources
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Reassign tasks along the organisational hierarchy
Delegate tasks according to resource cost
If capacity is insufficient, consider increasing the available number of resources