Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Let workers perform as many steps as possible for single cases
Elevate physical constraints by applying new technology
Delegate and optimize your operations
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Preference-based task assignment
Let people do what they love to do
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
If capacity is insufficient, consider increasing the available number of resources