Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Form cross-department teams for end-to-end case handling.
Consider whether activities may be executed in parallel
Avoid shared responsibilities for tasks by people from different functional units
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Reassign tasks along the organisational hierarchy
Distribute tasks by interdepartmental interactions to enable or restrict involvement
If capacity is insufficient, consider increasing the available number of resources