Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Order knock-outs by least effort and highest termination probability first.
Offer customers the possibility to serve themselves
Assign tasks based on resources' roles in the organisation
Reassign tasks along the organisational hierarchy
Allocate task based on past feedback or quality metrics
Allocate task based on collaborative experience: handover time, interactions, diversity
If capacity is insufficient, consider increasing the available number of resources