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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

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Foundational free Patterns

Combine activities

Combine small activities into composite activities

Buffer information

Buffer external information and subscribe to updates

Appoint case managers

Assign a responsible individual for handling each case type

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Parallelize activities

Consider whether activities may be executed in parallel

Resequence activities

Move activities to more appropriate places

Specialist-generalist

Consider to deepen or broaden the skills of resources

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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