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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Eliminate activities

Eliminate unnecessary activities

Work in customer teams

Form cross-department teams for end-to-end case handling.

Fail Early

Order knock-outs by least effort and highest termination probability first.

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Feature

Let products appear greener

Offer location flexibility

Let customers interact with the company wherever they want to

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Task delegation

Reassign tasks along the organisational hierarchy

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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