Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Elevate physical constraints by applying new technology
Order knock-outs by least effort and highest termination probability first.
Collect similar work items and work in batches
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
If capacity is insufficient, consider increasing the available number of resources