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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Work in customer teams

Form cross-department teams for end-to-end case handling.

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Parallelize activities

Consider whether activities may be executed in parallel

Shift Workload

Execute tasks when the grid is powered by renewable energy

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Cost-based task assignment

Delegate tasks according to resource cost

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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