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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

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Foundational free Patterns

Automate activities

Consider automating activities

Buffer information

Buffer external information and subscribe to updates

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Outsource activities

Delegate and optimize your operations

Consolidate Work

Collect similar work items and work in batches

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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