Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Assign a responsible individual for handling each case type
Order knock-outs by least effort and highest termination probability first.
Move activities to more appropriate places
Collect similar work items and work in batches
Let products appear greener
Automate for environmental impact
Implement automation in a sustainable way
First-contact problem resolution
Establish a one-contact resolution for customer issues
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Reassign tasks along the organisational hierarchy
If capacity is insufficient, consider increasing the available number of resources