Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Combine small activities into composite activities
If capacity is insufficient, consider increasing the available number of resources
Move activities to more appropriate places
Avoid shared responsibilities for tasks by people from different functional units
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
First-contact problem resolution
Establish a one-contact resolution for customer issues
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Distribute tasks by interdepartmental interactions to enable or restrict involvement
If capacity is insufficient, consider increasing the available number of resources