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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

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Foundational free Patterns

Combine activities

Combine small activities into composite activities

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Apply Integral technology

Elevate physical constraints by applying new technology

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Apply triage

Consider the division of a general activity into two or more alternative activities

Consolidate Work

Collect similar work items and work in batches

Shift Workload

Execute tasks when the grid is powered by renewable energy

Cost-based task assignment

Delegate tasks according to resource cost

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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