Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Form cross-department teams for end-to-end case handling.
Minimize numerical involvement
Too many cooks spoil the broth
Consider whether activities may be executed in parallel
Consider to deepen or broaden the skills of resources
Collect similar work items and work in batches
Automate for environmental impact
Implement automation in a sustainable way
Delegate tasks according to resource cost
If capacity is insufficient, consider increasing the available number of resources