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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Appoint case managers

Assign a responsible individual for handling each case type

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Apply triage

Consider the division of a general activity into two or more alternative activities

Automate for environmental impact

Implement automation in a sustainable way

Offer Customer self-service

Offer customers the possibility to serve themselves

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Generalize your process

Explore whether a process can easily be used for additional products or services

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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