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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

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Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Work in customer teams

Form cross-department teams for end-to-end case handling.

Empower resources

Empower workers for more decision-making authority

Establish standardized interfaces

Consider a standardized interface with customers and partners

Outsource activities

Delegate and optimize your operations

Shift Workload

Execute tasks when the grid is powered by renewable energy

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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