Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
If capacity is insufficient, consider increasing the available number of resources
Delegate and optimize your operations
Consider the division of a general activity into two or more alternative activities
Collect similar work items and work in batches
Automate for environmental impact
Implement automation in a sustainable way
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
If capacity is insufficient, consider increasing the available number of resources