Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Combine small activities into composite activities
Form cross-department teams for end-to-end case handling.
Design business processes for typical cases and isolate exceptional cases from the normal flow
If capacity is insufficient, consider increasing the available number of resources
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Consider the division of a general activity into two or more alternative activities
Allocate task based on past feedback or quality metrics
Delegate tasks according to resource cost
If capacity is insufficient, consider increasing the available number of resources