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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Combine activities

Combine small activities into composite activities

Eliminate activities

Eliminate unnecessary activities

Assign cases

Let workers perform as many steps as possible for single cases

Appoint case managers

Assign a responsible individual for handling each case type

Empower resources

Empower workers for more decision-making authority

Specialist-generalist

Consider to deepen or broaden the skills of resources

Automate for environmental impact

Implement automation in a sustainable way

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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