Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Design business processes for typical cases and isolate exceptional cases from the normal flow
Establish standardized interfaces
Consider a standardized interface with customers and partners
Minimize numerical involvement
Too many cooks spoil the broth
Delegate and optimize your operations
Move activities to more appropriate places
Execute tasks when the grid is powered by renewable energy
Replace underlying resources with eco-friendly alternatives
Let customers interact with the company wherever they want to
Preference-based task assignment
Let people do what they love to do
If capacity is insufficient, consider increasing the available number of resources