Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Buffer external information and subscribe to updates
Establish standardized interfaces
Consider a standardized interface with customers and partners
Consider whether activities may be executed in parallel
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
If capacity is insufficient, consider increasing the available number of resources