Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Form cross-department teams for end-to-end case handling.
Design business processes for typical cases and isolate exceptional cases from the normal flow
Consider whether activities may be executed in parallel
Move activities to more appropriate places
Avoid shared responsibilities for tasks by people from different functional units
Let products appear greener
Automate for environmental impact
Implement automation in a sustainable way
Assign tasks based on resources' roles in the organisation
If capacity is insufficient, consider increasing the available number of resources