Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Let products appear greener
Let customers interact with the company wherever they want to
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Delegate tasks according to resource cost
If capacity is insufficient, consider increasing the available number of resources