Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Assign a responsible individual for handling each case type
Empower workers for more decision-making authority
Move activities to more appropriate places
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Let products appear greener
Offer customers the possibility to choose among privacy settings
Preference-based task assignment
Let people do what they love to do
Delegate tasks according to resource cost
Allocate task based on collaborative experience: handover time, interactions, diversity
If capacity is insufficient, consider increasing the available number of resources