Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Delegate and optimize your operations
Consider to deepen or broaden the skills of resources
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Explore whether a process can easily be used for additional products or services
Preference-based task assignment
Let people do what they love to do
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Delegate tasks according to resource cost
If capacity is insufficient, consider increasing the available number of resources