Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Assign a responsible individual for handling each case type
Establish standardized interfaces
Consider a standardized interface with customers and partners
Delegate and optimize your operations
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Consider the division of a general activity into two or more alternative activities
Let products appear greener
Preference-based task assignment
Let people do what they love to do
Allocate task based on past feedback or quality metrics
If capacity is insufficient, consider increasing the available number of resources