Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Assign a responsible individual for handling each case type
Empower workers for more decision-making authority
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Order knock-outs by least effort and highest termination probability first.
Consider to deepen or broaden the skills of resources
Replace underlying resources with eco-friendly alternatives
Distribute tasks by interdepartmental interactions to enable or restrict involvement
If capacity is insufficient, consider increasing the available number of resources