Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Reduce the number of contacts with customers and third parties
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Minimize numerical involvement
Too many cooks spoil the broth
Delegate and optimize your operations
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with your organization whenever they want to.
If capacity is insufficient, consider increasing the available number of resources