Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Combine small activities into composite activities
Let workers perform as many steps as possible for single cases
Assign a responsible individual for handling each case type
Empower workers for more decision-making authority
Execute tasks when the grid is powered by renewable energy
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
If capacity is insufficient, consider increasing the available number of resources