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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

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Foundational free Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Fail Early

Order knock-outs by least effort and highest termination probability first.

Specialist-generalist

Consider to deepen or broaden the skills of resources

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Cost-based task assignment

Delegate tasks according to resource cost

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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