Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Combine small activities into composite activities
Form cross-department teams for end-to-end case handling.
If capacity is insufficient, consider increasing the available number of resources
Consider to deepen or broaden the skills of resources
Automate for environmental impact
Implement automation in a sustainable way
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Assign tasks based on resources' roles in the organisation
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
If capacity is insufficient, consider increasing the available number of resources