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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

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Foundational free Patterns

Automate activities

Consider automating activities

Appoint case managers

Assign a responsible individual for handling each case type

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Outsource activities

Delegate and optimize your operations

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Cost-based task assignment

Delegate tasks according to resource cost

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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