Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Eliminate unnecessary activities
Reduce the number of contacts with customers and third parties
Form cross-department teams for end-to-end case handling.
Design business processes for typical cases and isolate exceptional cases from the normal flow
Minimize numerical involvement
Too many cooks spoil the broth
Move activities to more appropriate places
Explore whether a process can easily be used for additional products or services
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
If capacity is insufficient, consider increasing the available number of resources