Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Minimize numerical involvement
Too many cooks spoil the broth
Collect similar work items and work in batches
Automate for environmental impact
Implement automation in a sustainable way
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Distribute tasks by interdepartmental interactions to enable or restrict involvement
If capacity is insufficient, consider increasing the available number of resources