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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Fail Early

Order knock-outs by least effort and highest termination probability first.

Minimize numerical involvement

Too many cooks spoil the broth

Specialist-generalist

Consider to deepen or broaden the skills of resources

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Automate for environmental impact

Implement automation in a sustainable way

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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