Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Combine small activities into composite activities
Let workers perform as many steps as possible for single cases
Assign a responsible individual for handling each case type
Design business processes for typical cases and isolate exceptional cases from the normal flow
Establish standardized interfaces
Consider a standardized interface with customers and partners
Consider to deepen or broaden the skills of resources
Consider whether it is eco-friendly to let humans work over machines
Delegate tasks according to resource cost
Allocate task based on collaborative experience: handover time, interactions, diversity
If capacity is insufficient, consider increasing the available number of resources