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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Performance considerations

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Foundational free Patterns

Combine activities

Combine small activities into composite activities

Assign cases

Let workers perform as many steps as possible for single cases

Empower resources

Empower workers for more decision-making authority

Parallelize activities

Consider whether activities may be executed in parallel

Apply triage

Consider the division of a general activity into two or more alternative activities

Consolidate Work

Collect similar work items and work in batches

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Cost-based task assignment

Delegate tasks according to resource cost

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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