Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Buffer external information and subscribe to updates
Reduce the number of contacts with customers and third parties
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Replace underlying resources with eco-friendly alternatives
Let customers interact with your organization whenever they want to.
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement
If capacity is insufficient, consider increasing the available number of resources