Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Design business processes for typical cases and isolate exceptional cases from the normal flow
Minimize numerical involvement
Too many cooks spoil the broth
Collect similar work items and work in batches
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Reassign tasks along the organisational hierarchy
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Delegate tasks according to resource cost
If capacity is insufficient, consider increasing the available number of resources