Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Avoid shared responsibilities for tasks by people from different functional units
Consider the division of a general activity into two or more alternative activities
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Let customers interact with the company wherever they want to
First-contact problem resolution
Establish a one-contact resolution for customer issues
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Allocate task based on past feedback or quality metrics
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement
If capacity is insufficient, consider increasing the available number of resources