Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Assign a responsible individual for handling each case type
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Minimize numerical involvement
Too many cooks spoil the broth
Delegate and optimize your operations
Offer customers the possibility to choose among privacy settings
Reassign tasks along the organisational hierarchy
If capacity is insufficient, consider increasing the available number of resources