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Task delegation

Reassign tasks along the organisational hierarchy

Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Appoint case managers

Assign a responsible individual for handling each case type

Empower resources

Empower workers for more decision-making authority

Apply Integral technology

Elevate physical constraints by applying new technology

Resequence activities

Move activities to more appropriate places

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Offer location flexibility

Let customers interact with the company wherever they want to

Generalize your process

Explore whether a process can easily be used for additional products or services

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

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