Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Assign tasks based on resources' roles in the organisation
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Reassign tasks along the organisational hierarchy
If capacity is insufficient, consider increasing the available number of resources