Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Design business processes for typical cases and isolate exceptional cases from the normal flow
Order knock-outs by least effort and highest termination probability first.
Consider whether activities may be executed in parallel
Consider to deepen or broaden the skills of resources
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Explore whether a process can easily be used for additional products or services
Assign tasks based on resources' roles in the organisation
If capacity is insufficient, consider increasing the available number of resources