Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy.
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Elevate physical constraints by applying new technology
Minimize numerical involvement
Too many cooks spoil the broth
Delegate and optimize your operations
Consider whether activities may be executed in parallel
Replace underlying resources with eco-friendly alternatives
Let customers interact with the company wherever they want to
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
If capacity is insufficient, consider increasing the available number of resources