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Cost-based task assignment

Delegate tasks according to resource cost

Assign tasks based on the cost of a resource, defined as the person’s per-hour cost when executing a task

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Consolidate Work

Collect similar work items and work in batches

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer location flexibility

Let customers interact with the company wherever they want to

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Task delegation

Reassign tasks along the organisational hierarchy

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Quality-based task assignment

Allocate task based on past feedback or quality metrics

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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