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Cost-based task assignment

Delegate tasks according to resource cost

Assign tasks based on the cost of a resource, defined as the person’s per-hour cost when executing a task

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Automate activities

Consider automating activities

Apply Integral technology

Elevate physical constraints by applying new technology

Establish standardized interfaces

Consider a standardized interface with customers and partners

Resequence activities

Move activities to more appropriate places

Specialist-generalist

Consider to deepen or broaden the skills of resources

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Task delegation

Reassign tasks along the organisational hierarchy

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Quality-based task assignment

Allocate task based on past feedback or quality metrics

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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