Delegate tasks according to resource cost
Assign tasks based on the cost of a resource, defined as the person’s per-hour cost when executing a task
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Buffer external information and subscribe to updates
Delegate and optimize your operations
Collect similar work items and work in batches
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Delegate tasks according to resource cost
Allocate task based on collaborative experience: handover time, interactions, diversity
Allocate task based on past feedback or quality metrics
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Performance-based task assignment
Allocate tasks based on past performance: execution time and success