Delegate tasks according to resource cost
Assign tasks based on the cost of a resource, defined as the person’s per-hour cost when executing a task
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Execute tasks when the grid is powered by renewable energy
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Automate for environmental impact
Implement automation in a sustainable way
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Reassign tasks along the organisational hierarchy
Delegate tasks according to resource cost
Allocate task based on collaborative experience: handover time, interactions, diversity
Allocate task based on past feedback or quality metrics
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Performance-based task assignment
Allocate tasks based on past performance: execution time and success