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Cost-based task assignment

Delegate tasks according to resource cost

Assign tasks based on the cost of a resource, defined as the person’s per-hour cost when executing a task

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Automate activities

Consider automating activities

Eliminate activities

Eliminate unnecessary activities

Buffer information

Buffer external information and subscribe to updates

Minimize numerical involvement

Too many cooks spoil the broth

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Generalize your process

Explore whether a process can easily be used for additional products or services

Task delegation

Reassign tasks along the organisational hierarchy

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Quality-based task assignment

Allocate task based on past feedback or quality metrics

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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