Distribute tasks by interdepartmental interactions to enable or restrict involvement
Assign tasks to people based on their interactions with other departments to involve multiple departments or limit involvement
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
The review loan application task has been assigned to a resource from the finance and human resources departments, as they have shared responsibility.
For department-based assignments, prior information related to different departments, people in those departments, their skills, and the time involved in handovers may be required. Based on this information and the objective of the process, the appropriate resources would be allocated to the tasks of the process.
This pattern will result in a high-quality outcome in less time and cost.
Foundational free Patterns
Eliminate unnecessary activities
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Elevate physical constraints by applying new technology
Establish standardized interfaces
Consider a standardized interface with customers and partners
Consider whether activities may be executed in parallel
Explore whether a process can easily be used for additional products or services
Allocate task based on past feedback or quality metrics
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Allocate task based on collaborative experience: handover time, interactions, diversity
Form cross-department teams for end-to-end case handling.