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Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

Assign tasks to people based on their interactions with other departments to involve multiple departments or limit involvement

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).



The review loan application task has been assigned to a resource from the finance and human resources departments, as they have shared responsibility.


For department-based assignments, prior information related to different departments, people in those departments, their skills, and the time involved in handovers may be required. Based on this information and the objective of the process, the appropriate resources would be allocated to the tasks of the process.

Performance considerations

This pattern will result in a high-quality outcome in less time and cost.


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Foundational free Patterns

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Apply Integral technology

Elevate physical constraints by applying new technology

Establish standardized interfaces

Consider a standardized interface with customers and partners

Minimize numerical involvement

Too many cooks spoil the broth

Resequence activities

Move activities to more appropriate places

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Generalize your process

Explore whether a process can easily be used for additional products or services

Task delegation

Reassign tasks along the organisational hierarchy

Quality-based task assignment

Allocate task based on past feedback or quality metrics


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Connected to

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

Work in customer teams

Form cross-department teams for end-to-end case handling.

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