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Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

Assign tasks to people based on their interactions with other departments to involve multiple departments or limit involvement

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Example

The review loan application task has been assigned to a resource from the finance and human resources departments, as they have shared responsibility.

Implementation

For department-based assignments, prior information related to different departments, people in those departments, their skills, and the time involved in handovers may be required. Based on this information and the objective of the process, the appropriate resources would be allocated to the tasks of the process.

Performance considerations

This pattern will result in a high-quality outcome in less time and cost.

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Foundational free Patterns

Minimize numerical involvement

Too many cooks spoil the broth

Outsource activities

Delegate and optimize your operations

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Consolidate Work

Collect similar work items and work in batches

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Generalize your process

Explore whether a process can easily be used for additional products or services

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Connected to

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

Work in customer teams

Form cross-department teams for end-to-end case handling.

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