Distribute tasks by interdepartmental interactions to enable or restrict involvement
Assign tasks to people based on their interactions with other departments to involve multiple departments or limit involvement
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
The review loan application task has been assigned to a resource from the finance and human resources departments, as they have shared responsibility.
For department-based assignments, prior information related to different departments, people in those departments, their skills, and the time involved in handovers may be required. Based on this information and the objective of the process, the appropriate resources would be allocated to the tasks of the process.
This pattern will result in a high-quality outcome in less time and cost.
Foundational free Patterns
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Collect similar work items and work in batches
First-contact problem resolution
Establish a one-contact resolution for customer issues
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Assign tasks based on resources' roles in the organisation
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Allocate task based on past feedback or quality metrics
Allocate task based on collaborative experience: handover time, interactions, diversity
Form cross-department teams for end-to-end case handling.