Distribute tasks by interdepartmental interactions to enable or restrict involvement
Assign tasks to people based on their interactions with other departments to involve multiple departments or limit involvement
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
The review loan application task has been assigned to a resource from the finance and human resources departments, as they have shared responsibility.
For department-based assignments, prior information related to different departments, people in those departments, their skills, and the time involved in handovers may be required. Based on this information and the objective of the process, the appropriate resources would be allocated to the tasks of the process.
This pattern will result in a high-quality outcome in less time and cost.
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Design business processes for typical cases and isolate exceptional cases from the normal flow
Minimize numerical involvement
Too many cooks spoil the broth
Consider to deepen or broaden the skills of resources
Let customers interact with the company wherever they want to
Assign tasks based on resources' roles in the organisation
Allocate task based on collaborative experience: handover time, interactions, diversity
Allocate task based on collaborative experience: handover time, interactions, diversity
Form cross-department teams for end-to-end case handling.