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Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

Assign tasks to people based on their interactions with other departments to involve multiple departments or limit involvement

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

Description

Example

The review loan application task has been assigned to a resource from the finance and human resources departments, as they have shared responsibility.

Implementation

For department-based assignments, prior information related to different departments, people in those departments, their skills, and the time involved in handovers may be required. Based on this information and the objective of the process, the appropriate resources would be allocated to the tasks of the process.

Performance considerations

This pattern will result in a high-quality outcome in less time and cost.

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Foundational free Patterns

Eliminate activities

Eliminate unnecessary activities

Buffer information

Buffer external information and subscribe to updates

Work in customer teams

Form cross-department teams for end-to-end case handling.

Empower resources

Empower workers for more decision-making authority

Establish standardized interfaces

Consider a standardized interface with customers and partners

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Preference-based task assignment

Let people do what they love to do

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Cost-based task assignment

Delegate tasks according to resource cost

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Connected to

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

Work in customer teams

Form cross-department teams for end-to-end case handling.

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