Distribute tasks by interdepartmental interactions to enable or restrict involvement
Assign tasks to people based on their interactions with other departments to involve multiple departments or limit involvement
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
The review loan application task has been assigned to a resource from the finance and human resources departments, as they have shared responsibility.
For department-based assignments, prior information related to different departments, people in those departments, their skills, and the time involved in handovers may be required. Based on this information and the objective of the process, the appropriate resources would be allocated to the tasks of the process.
This pattern will result in a high-quality outcome in less time and cost.
Foundational free Patterns
Consider automating activities
If capacity is insufficient, consider increasing the available number of resources
Delegate and optimize your operations
Consider the division of a general activity into two or more alternative activities
Collect similar work items and work in batches
Automate for environmental impact
Implement automation in a sustainable way
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Allocate task based on collaborative experience: handover time, interactions, diversity
Form cross-department teams for end-to-end case handling.