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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Establish standardized interfaces

Consider a standardized interface with customers and partners

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Green Feature

Let products appear greener

Offer location flexibility

Let customers interact with the company wherever they want to

First-contact problem resolution

Establish a one-contact resolution for customer issues

Task delegation

Reassign tasks along the organisational hierarchy

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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