Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Assign tasks based on resources' roles in the organisation
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Reassign tasks along the organisational hierarchy