Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Order knock-outs by least effort and highest termination probability first.
Offer customers the possibility to serve themselves
Assign tasks based on resources' roles in the organisation
Reassign tasks along the organisational hierarchy
Allocate task based on past feedback or quality metrics
Allocate task based on collaborative experience: handover time, interactions, diversity