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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

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Performance considerations

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Foundational free Patterns

Eliminate activities

Eliminate unnecessary activities

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Outsource activities

Delegate and optimize your operations

Resequence activities

Move activities to more appropriate places

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

First-contact problem resolution

Establish a one-contact resolution for customer issues

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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