Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
Buffer external information and subscribe to updates
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Delegate and optimize your operations
Consider to deepen or broaden the skills of resources
Replace underlying resources with eco-friendly alternatives
Let products appear greener
First-contact problem resolution
Establish a one-contact resolution for customer issues