Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Consider whether activities may be executed in parallel
Consider to deepen or broaden the skills of resources
Consider the division of a general activity into two or more alternative activities
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Offer customers the possibility to serve themselves
Assign tasks based on resources' roles in the organisation
Allocate task based on collaborative experience: handover time, interactions, diversity