Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Assign a responsible individual for handling each case type
If capacity is insufficient, consider increasing the available number of resources
Establish standardized interfaces
Consider a standardized interface with customers and partners
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Assign tasks based on resources' roles in the organisation
Distribute tasks by interdepartmental interactions to enable or restrict involvement