Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Consider to deepen or broaden the skills of resources
Collect similar work items and work in batches
Let products appear greener
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions