Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Form cross-department teams for end-to-end case handling.
Consider whether activities may be executed in parallel
Collect similar work items and work in batches
Let customers interact with the company wherever they want to
Explore whether a process can easily be used for additional products or services
Allocate task based on past feedback or quality metrics
Allocate task based on collaborative experience: handover time, interactions, diversity