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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Specialist-generalist

Consider to deepen or broaden the skills of resources

Consolidate Work

Collect similar work items and work in batches

Green Feature

Let products appear greener

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer location flexibility

Let customers interact with the company wherever they want to

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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