Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Form cross-department teams for end-to-end case handling.
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Execute tasks when the grid is powered by renewable energy
Let products appear greener
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with your organization whenever they want to.
Reassign tasks along the organisational hierarchy
Delegate tasks according to resource cost