Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
Reduce the number of contacts with customers and third parties
Establish standardized interfaces
Consider a standardized interface with customers and partners
Minimize numerical involvement
Too many cooks spoil the broth
Move activities to more appropriate places
Let products appear greener
Let customers interact with your organization whenever they want to.
Offer customers the possibility to serve themselves
Distribute tasks by interdepartmental interactions to enable or restrict involvement