Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Assign a responsible individual for handling each case type
Form cross-department teams for end-to-end case handling.
If capacity is insufficient, consider increasing the available number of resources
Establish standardized interfaces
Consider a standardized interface with customers and partners
Minimize numerical involvement
Too many cooks spoil the broth
Consider the division of a general activity into two or more alternative activities
Let products appear greener
Reassign tasks along the organisational hierarchy
Allocate task based on past feedback or quality metrics