Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
Assign a responsible individual for handling each case type
Move activities to more appropriate places
Avoid shared responsibilities for tasks by people from different functional units
Let products appear greener
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Distribute tasks by interdepartmental interactions to enable or restrict involvement