Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Buffer external information and subscribe to updates
Let workers perform as many steps as possible for single cases
Establish standardized interfaces
Consider a standardized interface with customers and partners
Execute tasks when the grid is powered by renewable energy
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Allocate task based on past feedback or quality metrics