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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

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Performance considerations

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Foundational free Patterns

Appoint case managers

Assign a responsible individual for handling each case type

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Generalize your process

Explore whether a process can easily be used for additional products or services

Preference-based task assignment

Let people do what they love to do

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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