Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
Reduce the number of contacts with customers and third parties
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Consider the division of a general activity into two or more alternative activities
Execute tasks when the grid is powered by renewable energy
Replace underlying resources with eco-friendly alternatives
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to