Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Consider the division of a general activity into two or more alternative activities
Replace underlying resources with eco-friendly alternatives
Let customers interact with the company wherever they want to
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload