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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Buffer information

Buffer external information and subscribe to updates

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Resequence activities

Move activities to more appropriate places

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

First-contact problem resolution

Establish a one-contact resolution for customer issues

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Role-based task assignment

Assign tasks based on resources' roles in the organisation

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