Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Buffer external information and subscribe to updates
Assign a responsible individual for handling each case type
Minimize numerical involvement
Too many cooks spoil the broth
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement