Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Minimize numerical involvement
Too many cooks spoil the broth
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Offer customers the possibility to choose among privacy settings
First-contact problem resolution
Establish a one-contact resolution for customer issues
Assign tasks based on resources' roles in the organisation
Delegate tasks according to resource cost