Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Buffer external information and subscribe to updates
Reduce the number of contacts with customers and third parties
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Offer customers the possibility to choose among privacy settings
Preference-based task assignment
Let people do what they love to do
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions