Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Establish standardized interfaces
Consider a standardized interface with customers and partners
Execute tasks when the grid is powered by renewable energy
Let customers interact with your organization whenever they want to.
Offer customers the possibility to choose among privacy settings
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Distribute tasks by interdepartmental interactions to enable or restrict involvement