Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Form cross-department teams for end-to-end case handling.
Delegate and optimize your operations
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
Offer customers the possibility to serve themselves
Distribute tasks by interdepartmental interactions to enable or restrict involvement