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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

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Performance considerations

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Foundational free Patterns

Work in customer teams

Form cross-department teams for end-to-end case handling.

Apply Integral technology

Elevate physical constraints by applying new technology

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Offer Customer self-service

Offer customers the possibility to serve themselves

First-contact problem resolution

Establish a one-contact resolution for customer issues

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Task delegation

Reassign tasks along the organisational hierarchy

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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