Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Establish standardized interfaces
Consider a standardized interface with customers and partners
Consider whether activities may be executed in parallel
Replace underlying resources with eco-friendly alternatives
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
Allocate task based on past feedback or quality metrics