Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Combine small activities into composite activities
Buffer external information and subscribe to updates
Assign a responsible individual for handling each case type
Reduce the number of contacts with customers and third parties
Consider whether activities may be executed in parallel
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Let customers interact with your organization whenever they want to.
Performance-based task assignment
Allocate tasks based on past performance: execution time and success