Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
Let workers perform as many steps as possible for single cases
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Elevate physical constraints by applying new technology
Collect similar work items and work in batches
Let customers interact with your organization whenever they want to.
Delegate tasks according to resource cost
Allocate task based on collaborative experience: handover time, interactions, diversity