Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
Buffer external information and subscribe to updates
Let workers perform as many steps as possible for single cases
Assign a responsible individual for handling each case type
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Reduce the number of contacts with customers and third parties
First-contact problem resolution
Establish a one-contact resolution for customer issues
Reassign tasks along the organisational hierarchy
Delegate tasks according to resource cost