Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Empower workers for more decision-making authority
Minimize numerical involvement
Too many cooks spoil the broth
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
Offer customers the possibility to choose among privacy settings
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Constraint-based task assignment
Allocate tasks considering business process execution constraints