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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

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Performance considerations

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Foundational free Patterns

Automate activities

Consider automating activities

Appoint case managers

Assign a responsible individual for handling each case type

Empower resources

Empower workers for more decision-making authority

Apply Integral technology

Elevate physical constraints by applying new technology

Establish standardized interfaces

Consider a standardized interface with customers and partners

Specialist-generalist

Consider to deepen or broaden the skills of resources

Shift Workload

Execute tasks when the grid is powered by renewable energy

Offer location flexibility

Let customers interact with the company wherever they want to

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

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