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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Appoint case managers

Assign a responsible individual for handling each case type

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Resequence activities

Move activities to more appropriate places

Green Feature

Let products appear greener

Offer location flexibility

Let customers interact with the company wherever they want to

Task delegation

Reassign tasks along the organisational hierarchy

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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