Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Minimize numerical involvement
Too many cooks spoil the broth
Avoid shared responsibilities for tasks by people from different functional units
Let customers interact with the company wherever they want to
Explore whether a process can easily be used for additional products or services
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Allocate task based on past feedback or quality metrics