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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Empower resources

Empower workers for more decision-making authority

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Minimize numerical involvement

Too many cooks spoil the broth

Parallelize activities

Consider whether activities may be executed in parallel

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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