Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Minimize numerical involvement
Too many cooks spoil the broth
Automate for environmental impact
Implement automation in a sustainable way
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement