Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Eliminate unnecessary activities
Let workers perform as many steps as possible for single cases
Order knock-outs by least effort and highest termination probability first.
Delegate and optimize your operations
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Offer customers the possibility to choose among privacy settings
Performance-based task assignment
Allocate tasks based on past performance: execution time and success