Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Reduce the number of contacts with customers and third parties
Form cross-department teams for end-to-end case handling.
Establish standardized interfaces
Consider a standardized interface with customers and partners
Order knock-outs by least effort and highest termination probability first.
Delegate and optimize your operations
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Automate for environmental impact
Implement automation in a sustainable way
Preference-based task assignment
Let people do what they love to do