Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Reduce the number of contacts with customers and third parties
If capacity is insufficient, consider increasing the available number of resources
Delegate and optimize your operations
Avoid shared responsibilities for tasks by people from different functional units
Let products appear greener
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with your organization whenever they want to.
Assign tasks based on resources' roles in the organisation