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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

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Performance considerations

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Foundational free Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Parallelize activities

Consider whether activities may be executed in parallel

Apply triage

Consider the division of a general activity into two or more alternative activities

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer location flexibility

Let customers interact with the company wherever they want to

Offer Customer self-service

Offer customers the possibility to serve themselves

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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