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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

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Performance considerations

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Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Consolidate Work

Collect similar work items and work in batches

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Automate for environmental impact

Implement automation in a sustainable way

Offer location flexibility

Let customers interact with the company wherever they want to

Offer Customer self-service

Offer customers the possibility to serve themselves

Preference-based task assignment

Let people do what they love to do

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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