Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Eliminate unnecessary activities
Assign a responsible individual for handling each case type
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Minimize numerical involvement
Too many cooks spoil the broth
Delegate and optimize your operations
Offer customers the possibility to choose among privacy settings
Reassign tasks along the organisational hierarchy