Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Eliminate unnecessary activities
Buffer external information and subscribe to updates
Assign a responsible individual for handling each case type
Design business processes for typical cases and isolate exceptional cases from the normal flow
Avoid shared responsibilities for tasks by people from different functional units
Consider the division of a general activity into two or more alternative activities
Collect similar work items and work in batches