Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Let workers perform as many steps as possible for single cases
If capacity is insufficient, consider increasing the available number of resources
Consider to deepen or broaden the skills of resources
Consider the division of a general activity into two or more alternative activities
Replace underlying resources with eco-friendly alternatives
Let customers interact with the company wherever they want to
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Assign tasks based on resources' roles in the organisation
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions