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Generalize your process

Explore whether a process can easily be used for additional products or services

Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.

Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings

Description

Performance considerations

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Foundational free Patterns

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Minimize numerical involvement

Too many cooks spoil the broth

Outsource activities

Delegate and optimize your operations

Parallelize activities

Consider whether activities may be executed in parallel

Specialist-generalist

Consider to deepen or broaden the skills of resources

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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