Explore whether a process can easily be used for additional products or services
Process generalization involves repurposing a procedure to efficiently create fresh value through the cost-effective delivery of novel products or services to the market.
Rosemann, M. (2020). Explorative Process Design Patterns. BPM 2020 Proceedings
Foundational free Patterns
Consider automating activities
Buffer external information and subscribe to updates
Move activities to more appropriate places
Avoid shared responsibilities for tasks by people from different functional units
Let customers interact with your organization whenever they want to.
Offer customers the possibility to serve themselves
Explore whether a process can easily be used for additional products or services
Reassign tasks along the organisational hierarchy
Delegate tasks according to resource cost