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Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Assign tasks based on a person’s past performance, measured by execution time and successful outcomes

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Combine activities

Combine small activities into composite activities

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

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Elevate physical constraints by applying new technology

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Consider a standardized interface with customers and partners

Minimize numerical involvement

Too many cooks spoil the broth

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

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Connected to

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Cost-based task assignment

Delegate tasks according to resource cost

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