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Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Assign tasks based on a person’s past performance, measured by execution time and successful outcomes

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Automate activities

Consider automating activities

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Empower resources

Empower workers for more decision-making authority

Outsource activities

Delegate and optimize your operations

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Shift Workload

Execute tasks when the grid is powered by renewable energy

Automate for environmental impact

Implement automation in a sustainable way

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Cost-based task assignment

Delegate tasks according to resource cost

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