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Performance-based task assignment

Allocate tasks based on past performance: execution time and success

Assign tasks based on a person’s past performance, measured by execution time and successful outcomes

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Minimize numerical involvement

Too many cooks spoil the broth

Outsource activities

Delegate and optimize your operations

Parallelize activities

Consider whether activities may be executed in parallel

Specialist-generalist

Consider to deepen or broaden the skills of resources

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

Quality-based task assignment

Allocate task based on past feedback or quality metrics

Cost-based task assignment

Delegate tasks according to resource cost

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