Allocate tasks based on past performance: execution time and success
Assign tasks based on a person’s past performance, measured by execution time and successful outcomes
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Elevate physical constraints by applying new technology
Order knock-outs by least effort and highest termination probability first.
Consider to deepen or broaden the skills of resources
Collect similar work items and work in batches
Let products appear greener
Explore whether a process can easily be used for additional products or services
Preference-based task assignment
Let people do what they love to do
Allocate task based on past feedback or quality metrics
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Allocate task based on past feedback or quality metrics
Delegate tasks according to resource cost