Buffer external information and subscribe to updates
Instead of requesting information from an external source, buffer it and subscribe to updates
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
Obtaining information from other parties is a major, time consuming part in many workflows. By having information directly available when it is required, throughput times may be substantially reduced. Note that this buffering is a weak form of the integration pattern. Instead of direct access to the original source of information in the integration alternative a copy is maintained.
Buffer informa...
Baseline
This pattern can be compared to the caching principle microprocessors apply. Of course, the subscription fee for information updates may be rather costly. This is especially so when we consider the situation that an information source may contain far more information than is ever used. Substantial cost may also be involved with storing all the information.
Foundational free Patterns
Let workers perform as many steps as possible for single cases
Assign a responsible individual for handling each case type
Form cross-department teams for end-to-end case handling.
Consider to deepen or broaden the skills of resources
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Offer customers the possibility to serve themselves
Reassign tasks along the organisational hierarchy
Allocate task based on past feedback or quality metrics