Establish standardized interfaces
Consider a standardized interface with customers and partners
A standardized interface diminishes the occurrence of mistakes, incomplete applications, or unintelligible information exchanges. This may yield better quality due to less errors and faster processing time
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
Description
The concept underlying this heuristic suggests that employing a standardized interface can reduce the likelihood of errors, incomplete submissions, unclear communications, and so forth.
The interfacing heuristic can be regarded as a particular interpretation of the integration heuristic.
Performance considerations
A standardized interface may result in fewer errors (quality), faster processing (time), and less rework (cost).
Share this pattern
Related Case Studies
Streamlined Checkin at BPM Conference 2023
At BPM Conference 2023, the organizers use QR codes as to streamline the checkin procedure
Read moreEnjoy these
Foundational free Patterns
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Establish standardized interfaces
Consider a standardized interface with customers and partners
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
Automate for environmental impact
Implement automation in a sustainable way
Preference-based task assignment
Let people do what they love to do
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Delegate tasks according to resource cost