Consider a standardized interface with customers and partners
A standardized interface diminishes the occurrence of mistakes, incomplete applications, or unintelligible information exchanges. This may yield better quality due to less errors and faster processing time
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The concept underlying this heuristic suggests that employing a standardized interface can reduce the likelihood of errors, incomplete submissions, unclear communications, and so forth.
The interfacing heuristic can be regarded as a particular interpretation of the integration heuristic.
A standardized interface may result in fewer errors (quality), faster processing (time), and less rework (cost).
At BPM Conference 2023, the organizers use QR codes as to streamline the checkin procedure
Read moreFoundational free Patterns
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Elevate physical constraints by applying new technology
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Let customers interact with your organization whenever they want to.
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Assign tasks based on resources' roles in the organisation
Constraint-based task assignment
Allocate tasks considering business process execution constraints