Consider a standardized interface with customers and partners
A standardized interface diminishes the occurrence of mistakes, incomplete applications, or unintelligible information exchanges. This may yield better quality due to less errors and faster processing time
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The concept underlying this heuristic suggests that employing a standardized interface can reduce the likelihood of errors, incomplete submissions, unclear communications, and so forth.
The interfacing heuristic can be regarded as a particular interpretation of the integration heuristic.
A standardized interface may result in fewer errors (quality), faster processing (time), and less rework (cost).
At BPM Conference 2023, the organizers use QR codes as to streamline the checkin procedure
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Combine small activities into composite activities
Design business processes for typical cases and isolate exceptional cases from the normal flow
Move activities to more appropriate places
Execute tasks when the grid is powered by renewable energy
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Allocate task based on past feedback or quality metrics
Distribute tasks by interdepartmental interactions to enable or restrict involvement