Establish standardized interfaces
Consider a standardized interface with customers and partners
A standardized interface diminishes the occurrence of mistakes, incomplete applications, or unintelligible information exchanges. This may yield better quality due to less errors and faster processing time
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
Description
The concept underlying this heuristic suggests that employing a standardized interface can reduce the likelihood of errors, incomplete submissions, unclear communications, and so forth.
The interfacing heuristic can be regarded as a particular interpretation of the integration heuristic.
Performance considerations
A standardized interface may result in fewer errors (quality), faster processing (time), and less rework (cost).
Share this pattern
Related Case Studies
Streamlined Checkin at BPM Conference 2023
At BPM Conference 2023, the organizers use QR codes as to streamline the checkin procedure
Read moreEnjoy these
Foundational free Patterns
Establish standardized interfaces
Consider a standardized interface with customers and partners
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with your organization whenever they want to.
Offer customers the possibility to serve themselves
First-contact problem resolution
Establish a one-contact resolution for customer issues
Preference-based task assignment
Let people do what they love to do
Reassign tasks along the organisational hierarchy
Allocate task based on past feedback or quality metrics