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Establish standardized interfaces

Consider a standardized interface with customers and partners

A standardized interface diminishes the occurrence of mistakes, incomplete applications, or unintelligible information exchanges. This may yield better quality due to less errors and faster processing time

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)


The concept underlying this heuristic suggests that employing a standardized interface can reduce the likelihood of errors, incomplete submissions, unclear communications, and so forth.

The interfacing heuristic can be regarded as a particular interpretation of the integration heuristic.

Performance considerations

A standardized interface may result in fewer errors (quality), faster processing (time), and less rework (cost).

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Establish standardized interfaces

Consider a standardized interface with customers and partners

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Constraint-based task assignment

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Reduce touchpoints

Reduce the number of contacts with customers and third parties

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