How do you like this site? We would love to hear from you! Take a short survey or

Establish standardized interfaces

Consider a standardized interface with customers and partners

A standardized interface diminishes the occurrence of mistakes, incomplete applications, or unintelligible information exchanges. This may yield better quality due to less errors and faster processing time

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)

Description

The concept underlying this heuristic suggests that employing a standardized interface can reduce the likelihood of errors, incomplete submissions, unclear communications, and so forth.

The interfacing heuristic can be regarded as a particular interpretation of the integration heuristic.

Performance considerations

A standardized interface may result in fewer errors (quality), faster processing (time), and less rework (cost).

Share this pattern

Related Case Studies

Streamlined Checkin at BPM Conference 2023

Streamlined Checkin at BPM Conference 2023

At BPM Conference 2023, the organizers use QR codes as to streamline the checkin procedure

Read more

Enjoy these

Foundational free Patterns

Automate activities

Consider automating activities

Buffer information

Buffer external information and subscribe to updates

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Establish standardized interfaces

Consider a standardized interface with customers and partners

Parallelize activities

Consider whether activities may be executed in parallel

Consolidate Work

Collect similar work items and work in batches

Shift Workload

Execute tasks when the grid is powered by renewable energy

Generalize your process

Explore whether a process can easily be used for additional products or services

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Back

Share this

Connected to

Reduce touchpoints

Reduce the number of contacts with customers and third parties

What's Happening?