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Apply Integral technology

Elevate physical constraints by applying new technology

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)

Description

Performance considerations

In general, new technology can offer all kinds of positive effects. For example, the application of a workflow management system may result in less time that is spent on logistical tasks.

A Document Management System will open up the information available on cases to all participants, which may result in a better quality of service. New technology can also change the traditional way of doing business by giving participants complete new possibilities.

The purchase, development, implementation, training, and maintenance efforts related to technology are obviously costly. In addition, new technology may arouse fear with workers or may result in other subjective effects; this may deteriorate the quality of the workflow.

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Foundational free Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Work in customer teams

Form cross-department teams for end-to-end case handling.

Specialist-generalist

Consider to deepen or broaden the skills of resources

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

First-contact problem resolution

Establish a one-contact resolution for customer issues

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Task delegation

Reassign tasks along the organisational hierarchy

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Automate activities

Consider automating activities

Automate for environmental impact

Implement automation in a sustainable way

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