Elevate physical constraints by applying new technology
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
In general, new technology can offer all kinds of positive effects. For example, the application of a workflow management system may result in less time that is spent on logistical tasks.
A Document Management System will open up the information available on cases to all participants, which may result in a better quality of service. New technology can also change the traditional way of doing business by giving participants complete new possibilities.
The purchase, development, implementation, training, and maintenance efforts related to technology are obviously costly. In addition, new technology may arouse fear with workers or may result in other subjective effects; this may deteriorate the quality of the workflow.
Foundational free Patterns
Consider automating activities
Eliminate unnecessary activities
If capacity is insufficient, consider increasing the available number of resources
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Consider whether it is eco-friendly to let humans work over machines
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Consider automating activities
Automate for environmental impact
Implement automation in a sustainable way