Elevate physical constraints by applying new technology
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
In general, new technology can offer all kinds of positive effects. For example, the application of a workflow management system may result in less time that is spent on logistical tasks.
A Document Management System will open up the information available on cases to all participants, which may result in a better quality of service. New technology can also change the traditional way of doing business by giving participants complete new possibilities.
The purchase, development, implementation, training, and maintenance efforts related to technology are obviously costly. In addition, new technology may arouse fear with workers or may result in other subjective effects; this may deteriorate the quality of the workflow.
Foundational free Patterns
Eliminate unnecessary activities
Assign a responsible individual for handling each case type
Reduce the number of contacts with customers and third parties
Form cross-department teams for end-to-end case handling.
Execute tasks when the grid is powered by renewable energy
Automate for environmental impact
Implement automation in a sustainable way
Offer customers the possibility to choose among privacy settings
Assign tasks based on resources' roles in the organisation
Consider automating activities
Automate for environmental impact
Implement automation in a sustainable way