Elevate physical constraints by applying new technology
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
In general, new technology can offer all kinds of positive effects. For example, the application of a workflow management system may result in less time that is spent on logistical tasks.
A Document Management System will open up the information available on cases to all participants, which may result in a better quality of service. New technology can also change the traditional way of doing business by giving participants complete new possibilities.
The purchase, development, implementation, training, and maintenance efforts related to technology are obviously costly. In addition, new technology may arouse fear with workers or may result in other subjective effects; this may deteriorate the quality of the workflow.
Foundational free Patterns
Buffer external information and subscribe to updates
Let workers perform as many steps as possible for single cases
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Establish standardized interfaces
Consider a standardized interface with customers and partners
Consider the division of a general activity into two or more alternative activities
Explore whether a process can easily be used for additional products or services
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Consider automating activities
Automate for environmental impact
Implement automation in a sustainable way