Elevate physical constraints by applying new technology
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
In general, new technology can offer all kinds of positive effects. For example, the application of a workflow management system may result in less time that is spent on logistical tasks.
A Document Management System will open up the information available on cases to all participants, which may result in a better quality of service. New technology can also change the traditional way of doing business by giving participants complete new possibilities.
The purchase, development, implementation, training, and maintenance efforts related to technology are obviously costly. In addition, new technology may arouse fear with workers or may result in other subjective effects; this may deteriorate the quality of the workflow.
Foundational free Patterns
Combine small activities into composite activities
Assign a responsible individual for handling each case type
If capacity is insufficient, consider increasing the available number of resources
Delegate and optimize your operations
Consider to deepen or broaden the skills of resources
Let products appear greener
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Consider automating activities
Automate for environmental impact
Implement automation in a sustainable way