Avoid shared responsibilities for tasks by people from different functional units
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The idea behind this redesign pattern is that tasks for which different departments share responsibility are more likely to be a source of neglect and conflict.
Reducing the overlap in responsibilities should lead to a better quality of task execution. A higher responsiveness to available work items may be developed also, so that clients are served quicker. On the other hand, reducing the effective number of resources that is available for a work item may have a negative effect on its throughput time, as more queuing may occur.
Foundational free Patterns
Combine small activities into composite activities
Design business processes for typical cases and isolate exceptional cases from the normal flow
Move activities to more appropriate places
Execute tasks when the grid is powered by renewable energy
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Allocate task based on past feedback or quality metrics
Distribute tasks by interdepartmental interactions to enable or restrict involvement