Avoid shared responsibilities for tasks by people from different functional units
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The idea behind this redesign pattern is that tasks for which different departments share responsibility are more likely to be a source of neglect and conflict.
Reducing the overlap in responsibilities should lead to a better quality of task execution. A higher responsiveness to available work items may be developed also, so that clients are served quicker. On the other hand, reducing the effective number of resources that is available for a work item may have a negative effect on its throughput time, as more queuing may occur.
Foundational free Patterns
Form cross-department teams for end-to-end case handling.
Execute tasks when the grid is powered by renewable energy
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Replace underlying resources with eco-friendly alternatives
Let customers interact with the company wherever they want to
Explore whether a process can easily be used for additional products or services
Assign tasks based on resources' roles in the organisation
Performance-based task assignment
Allocate tasks based on past performance: execution time and success