How do you like this site? We would love to hear from you! Take a short survey or

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)

Description

The idea behind this redesign pattern is that tasks for which different departments share responsibility are more likely to be a source of neglect and conflict.

Split task responsibilities
Split task responsibilities

Performance considerations

Reducing the overlap in responsibilities should lead to a better quality of task execution. A higher responsiveness to available work items may be developed also, so that clients are served quicker. On the other hand, reducing the effective number of resources that is available for a work item may have a negative effect on its throughput time, as more queuing may occur.

Share this pattern

Enjoy these

Foundational free Patterns

Appoint case managers

Assign a responsible individual for handling each case type

Apply Integral technology

Elevate physical constraints by applying new technology

Specialist-generalist

Consider to deepen or broaden the skills of resources

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Green Feature

Let products appear greener

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

What's Happening?