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Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)


The idea behind this redesign pattern is that tasks for which different departments share responsibility are more likely to be a source of neglect and conflict.

Split task responsibilities
Split task responsibilities

Performance considerations

Reducing the overlap in responsibilities should lead to a better quality of task execution. A higher responsiveness to available work items may be developed also, so that clients are served quicker. On the other hand, reducing the effective number of resources that is available for a work item may have a negative effect on its throughput time, as more queuing may occur.

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Foundational free Patterns

Automate activities

Consider automating activities

Buffer information

Buffer external information and subscribe to updates

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Establish standardized interfaces

Consider a standardized interface with customers and partners

Parallelize activities

Consider whether activities may be executed in parallel

Consolidate Work

Collect similar work items and work in batches

Shift Workload

Execute tasks when the grid is powered by renewable energy

Generalize your process

Explore whether a process can easily be used for additional products or services

Constraint-based task assignment

Allocate tasks considering business process execution constraints

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