Avoid shared responsibilities for tasks by people from different functional units
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The idea behind this redesign pattern is that tasks for which different departments share responsibility are more likely to be a source of neglect and conflict.
Reducing the overlap in responsibilities should lead to a better quality of task execution. A higher responsiveness to available work items may be developed also, so that clients are served quicker. On the other hand, reducing the effective number of resources that is available for a work item may have a negative effect on its throughput time, as more queuing may occur.
Foundational free Patterns
Consider automating activities
Buffer external information and subscribe to updates
Consider to deepen or broaden the skills of resources
Execute tasks when the grid is powered by renewable energy
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Reassign tasks along the organisational hierarchy
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Distribute tasks by interdepartmental interactions to enable or restrict involvement