Split responsibilities
Avoid shared responsibilities for tasks by people from different functional units
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
Description
The idea behind this redesign pattern is that tasks for which different departments share responsibility are more likely to be a source of neglect and conflict.
Performance considerations
Reducing the overlap in responsibilities should lead to a better quality of task execution. A higher responsiveness to available work items may be developed also, so that clients are served quicker. On the other hand, reducing the effective number of resources that is available for a work item may have a negative effect on its throughput time, as more queuing may occur.
Share this pattern
Enjoy these
Foundational free Patterns
Buffer external information and subscribe to updates
Establish standardized interfaces
Consider a standardized interface with customers and partners
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions