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Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)

Description

The idea behind this redesign pattern is that tasks for which different departments share responsibility are more likely to be a source of neglect and conflict.

Split task responsibilities
Split task responsibilities

Performance considerations

Reducing the overlap in responsibilities should lead to a better quality of task execution. A higher responsiveness to available work items may be developed also, so that clients are served quicker. On the other hand, reducing the effective number of resources that is available for a work item may have a negative effect on its throughput time, as more queuing may occur.

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Foundational free Patterns

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Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Empower resources

Empower workers for more decision-making authority

Fail Early

Order knock-outs by least effort and highest termination probability first.

Minimize numerical involvement

Too many cooks spoil the broth

Parallelize activities

Consider whether activities may be executed in parallel

Consolidate Work

Collect similar work items and work in batches

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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