Avoid shared responsibilities for tasks by people from different functional units
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
The idea behind this redesign pattern is that tasks for which different departments share responsibility are more likely to be a source of neglect and conflict.
Reducing the overlap in responsibilities should lead to a better quality of task execution. A higher responsiveness to available work items may be developed also, so that clients are served quicker. On the other hand, reducing the effective number of resources that is available for a work item may have a negative effect on its throughput time, as more queuing may occur.
Foundational free Patterns
Buffer external information and subscribe to updates
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Empower workers for more decision-making authority
Order knock-outs by least effort and highest termination probability first.
Minimize numerical involvement
Too many cooks spoil the broth
Consider whether activities may be executed in parallel
Collect similar work items and work in batches
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions