Allocate tasks based on individuals' incomplete workload
Assign tasks to people based on their workload, which refers to the number of task instances started but not yet completed by a person
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Assign a responsible individual for handling each case type
Form cross-department teams for end-to-end case handling.
Consider whether activities may be executed in parallel
Consider the division of a general activity into two or more alternative activities
Replace underlying resources with eco-friendly alternatives
Let products appear greener
Let customers interact with your organization whenever they want to.
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Allocate task based on collaborative experience: handover time, interactions, diversity
Constraint-based task assignment
Allocate tasks considering business process execution constraints