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Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Assign tasks to people based on their workload, which refers to the number of task instances started but not yet completed by a person

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Eliminate activities

Eliminate unnecessary activities

Appoint case managers

Assign a responsible individual for handling each case type

Shift Workload

Execute tasks when the grid is powered by renewable energy

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer location flexibility

Let customers interact with the company wherever they want to

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Generalize your process

Explore whether a process can easily be used for additional products or services

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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Constraint-based task assignment

Allocate tasks considering business process execution constraints

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