Allocate tasks based on individuals' incomplete workload
Assign tasks to people based on their workload, which refers to the number of task instances started but not yet completed by a person
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Buffer external information and subscribe to updates
Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Establish standardized interfaces
Consider a standardized interface with customers and partners
Explore whether a process can easily be used for additional products or services
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Delegate tasks according to resource cost
Constraint-based task assignment
Allocate tasks considering business process execution constraints