Allocate tasks based on individuals' incomplete workload
Assign tasks to people based on their workload, which refers to the number of task instances started but not yet completed by a person
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Eliminate unnecessary activities
Assign a responsible individual for handling each case type
Execute tasks when the grid is powered by renewable energy
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Constraint-based task assignment
Allocate tasks considering business process execution constraints