Allocate tasks based on individuals' incomplete workload
Assign tasks to people based on their workload, which refers to the number of task instances started but not yet completed by a person
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Consider automating activities
Eliminate unnecessary activities
Consider whether activities may be executed in parallel
Consider to deepen or broaden the skills of resources
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Reassign tasks along the organisational hierarchy
Constraint-based task assignment
Allocate tasks considering business process execution constraints