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Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Assign tasks to people based on their workload, which refers to the number of task instances started but not yet completed by a person

Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).

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Performance considerations

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Foundational free Patterns

Eliminate activities

Eliminate unnecessary activities

Buffer information

Buffer external information and subscribe to updates

Work in customer teams

Form cross-department teams for end-to-end case handling.

Minimize numerical involvement

Too many cooks spoil the broth

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Green Feature

Let products appear greener

Offer Customer self-service

Offer customers the possibility to serve themselves

Generalize your process

Explore whether a process can easily be used for additional products or services

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Constraint-based task assignment

Allocate tasks considering business process execution constraints

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