Allocate tasks based on individuals' incomplete workload
Assign tasks to people based on their workload, which refers to the number of task instances started but not yet completed by a person
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Design business processes for typical cases and isolate exceptional cases from the normal flow
If capacity is insufficient, consider increasing the available number of resources
Consider the division of a general activity into two or more alternative activities
Offer customers the possibility to choose among privacy settings
First-contact problem resolution
Establish a one-contact resolution for customer issues
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Allocate task based on past feedback or quality metrics
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Constraint-based task assignment
Allocate tasks considering business process execution constraints