Allocate tasks based on individuals' incomplete workload
Assign tasks to people based on their workload, which refers to the number of task instances started but not yet completed by a person
Goel, K., Fehrer, T., Röglinger, M., & Wynn, M. T. (2023). Not Here, But There: Human Resource Allocation Patterns. In Lecture Notes in Computer Science (pp. 377–394).
Foundational free Patterns
Buffer external information and subscribe to updates
Let workers perform as many steps as possible for single cases
Empower workers for more decision-making authority
Order knock-outs by least effort and highest termination probability first.
Minimize numerical involvement
Too many cooks spoil the broth
Move activities to more appropriate places
Avoid shared responsibilities for tasks by people from different functional units
Offer customers the possibility to serve themselves
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Constraint-based task assignment
Allocate tasks considering business process execution constraints