Delegate and optimize your operations
A strategy of entrusting specific business activities to external service providers for cost savings and enhanced focus on core competencies
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)
Outsourcing of Business Activities is a strategic approach in which organizations delegate certain non-core business activities to external service providers. This pattern enables companies to streamline their operations, reduce costs, and increase efficiency by leveraging the expertise and economies of scale offered by specialized outsourcing partners. By outsourcing non-core functions, organizations can free up internal resources, allowing them to concentrate on their core competencies and strategic initiatives.
Outsourcing of Business Activities offers several advantages. Firstly, it allows companies to access specialized skills and knowledge that may not be readily available in-house, leading to improved service quality and productivity. Secondly, outsourcing often leads to cost savings through reduced labor, infrastructure, and operational expenses. Additionally, outsourcing providers can offer scalability and flexibility, allowing businesses to quickly adapt to changing market demands. It is crucial, however, to carefully select and manage outsourcing partners to ensure alignment with business goals and maintain effective communication and collaboration.
The primary objective of outsourcing tasks is to achieve cost reduction. However, a potential downside is the potential decline in quality. Additionally, outsourcing necessitates increased coordination efforts and can introduce complexities to the workflow.
Foundational free Patterns
Combine small activities into composite activities
Buffer external information and subscribe to updates
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Delegate and optimize your operations
Collect similar work items and work in batches
Consider whether it is eco-friendly to let humans work over machines
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions