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Outsource activities

Delegate and optimize your operations

A strategy of entrusting specific business activities to external service providers for cost savings and enhanced focus on core competencies

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4)

category: External Environment
class: Rules for External Parties
frameworkAspect: External
perspective: organizational/resource


Outsourcing of Business Activities is a strategic approach in which organizations delegate certain non-core business activities to external service providers. This pattern enables companies to streamline their operations, reduce costs, and increase efficiency by leveraging the expertise and economies of scale offered by specialized outsourcing partners. By outsourcing non-core functions, organizations can free up internal resources, allowing them to concentrate on their core competencies and strategic initiatives.

Outsourcing of Business Activities offers several advantages. Firstly, it allows companies to access specialized skills and knowledge that may not be readily available in-house, leading to improved service quality and productivity. Secondly, outsourcing often leads to cost savings through reduced labor, infrastructure, and operational expenses. Additionally, outsourcing providers can offer scalability and flexibility, allowing businesses to quickly adapt to changing market demands. It is crucial, however, to carefully select and manage outsourcing partners to ensure alignment with business goals and maintain effective communication and collaboration.

Performance considerations

The primary objective of outsourcing tasks is to achieve cost reduction. However, a potential downside is the potential decline in quality. Additionally, outsourcing necessitates increased coordination efforts and can introduce complexities to the workflow.

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Foundational free Patterns

Appoint case managers

Assign a responsible individual for handling each case type

Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Empower resources

Empower workers for more decision-making authority

Fail Early

Order knock-outs by least effort and highest termination probability first.

Minimize numerical involvement

Too many cooks spoil the broth

Resequence activities

Move activities to more appropriate places

Shift Workload

Execute tasks when the grid is powered by renewable energy

Preference-based task assignment

Let people do what they love to do

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