Process design with people in mind.
Let people do what they love to do
Assign a task to a person based on the person’s preference. Preference is defined as a set of activities that the person has an inclination towards and hence may have been executed more often along with higher execution efficiency by a person Read more
Match tasks to experts' specialized skills for efficiency
Assign tasks based on the unique skills of the person(s) involved. Expertise is defined as the specialised skills possessed by a resource Read more
Allocate tasks based on individuals' incomplete workload
Assign tasks to people based on their workload, which refers to the number of task instances started but not yet completed by a person Read more
Allocate tasks considering business process execution constraints
Assign tasks to resources based on constraints associated with the execution of tasks within the business process Read more
If capacity is insufficient, consider increasing the available number of resources
Allocate more people to a task in a process for strategic reasons, such as speeding up the process or reacting to trends Read more
Empower workers for more decision-making authority
Give workers most of the decision-making authority instead of relying on middle management Read more
Reassign tasks along the organisational hierarchy
Task delegation is when a person who was originally assigned a task passes it on to another person based on their position in the organisational hierarchy. Read more
Assign a responsible individual for handling each case type
Assign a person as a manager for a case who is responsible and accountable for all decisions taken during the process execution Read more
Allocate tasks based on past performance: execution time and success
Assign tasks based on a person’s past performance, measured by execution time and successful outcomes Read more
Delegate task according to experience: execution frequency, case involvement, interactions
Assign a task to a person based on their experience, measured by the number of times they have executed a work item, been involved in a case, and interacted with others Read more
Allocate task based on past feedback or quality metrics
Assign a task based on prior internal or external customer feedback or quality metrics Read more
Delegate tasks according to resource cost
Assign tasks based on the cost of a resource, defined as the person’s per-hour cost when executing a task Read more
Allocate task based on collaborative experience: handover time, interactions, diversity
Assign a task to a person based on their experience working with other resources, which is measured by factors such as the time taken for handovers, number of interactions, and diversity of experience with different people Read more
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Assign tasks to people based on their interactions with other departments to involve multiple departments or limit involvement Read more