Reducing carbon emissions in a core system
UBM and Microsoft shift computational tasks in CO2-reduced times
This whitepaper discusses the first enterprise-scale implementation of carbon-aware computing, a collaboration between UBS and Microsoft under the Green Software Foundation (GSF) umbrella. Using the GSF Software Carbon Intensity (SCI) specification and carbon-aware-sdk tooling, the partners implemented a time-shifting strategy for UBS's risk platform, running workloads during periods of lower carbon intensity in the grid. This approach is projected to prevent multiple metric tons of CO2eq from entering the atmosphere annually.
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Foundational basic Patterns
Consider automating activities
Reduce the number of contacts with customers and third parties
Order knock-outs by least effort and highest termination probability first.
Consider whether activities may be executed in parallel
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
First-contact problem resolution
Establish a one-contact resolution for customer issues
Allocate task based on collaborative experience: handover time, interactions, diversity