Let workers perform as many steps as possible for single cases
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Elevate physical constraints by applying new technology
Minimize numerical involvement
Too many cooks spoil the broth
Move activities to more appropriate places
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Offer customers the possibility to serve themselves
First-contact problem resolution
Establish a one-contact resolution for customer issues
Delegate tasks according to resource cost
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources