Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
If capacity is insufficient, consider increasing the available number of resources
Move activities to more appropriate places
Consider the division of a general activity into two or more alternative activities
Replace underlying resources with eco-friendly alternatives
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources