Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Form cross-department teams for end-to-end case handling.
Design business processes for typical cases and isolate exceptional cases from the normal flow
Elevate physical constraints by applying new technology
Establish standardized interfaces
Consider a standardized interface with customers and partners
Move activities to more appropriate places
Avoid shared responsibilities for tasks by people from different functional units
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources