Delegate and optimize your operations
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Consider the division of a general activity into two or more alternative activities
Consider whether it is eco-friendly to let humans work over machines
Preference-based task assignment
Let people do what they love to do
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Allocate task based on past feedback or quality metrics
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources