Consider automating activities
Buffer external information and subscribe to updates
Form cross-department teams for end-to-end case handling.
Consider the division of a general activity into two or more alternative activities
Let products appear greener
First-contact problem resolution
Establish a one-contact resolution for customer issues
Explore whether a process can easily be used for additional products or services
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources