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Foundational basic Patterns

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Work in customer teams

Form cross-department teams for end-to-end case handling.

Parallelize activities

Consider whether activities may be executed in parallel

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Apply triage

Consider the division of a general activity into two or more alternative activities

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Automate for environmental impact

Implement automation in a sustainable way

Quality-based task assignment

Allocate task based on past feedback or quality metrics

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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