Provide exceptional service experiences for premium customers
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Establish standardized interfaces
Consider a standardized interface with customers and partners
Minimize numerical involvement
Too many cooks spoil the broth
Move activities to more appropriate places
Let customers interact with your organization whenever they want to.
Explore whether a process can easily be used for additional products or services
Reassign tasks along the organisational hierarchy
Allocate task based on past feedback or quality metrics
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources