Eliminate unnecessary activities
Buffer external information and subscribe to updates
Reduce the number of contacts with customers and third parties
Design business processes for typical cases and isolate exceptional cases from the normal flow
Move activities to more appropriate places
Let customers interact with your organization whenever they want to.
Explore whether a process can easily be used for additional products or services
Preference-based task assignment
Let people do what they love to do
Allocate task based on past feedback or quality metrics
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources