Consider automating activities
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Form cross-department teams for end-to-end case handling.
Delegate and optimize your operations
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
Offer customers the possibility to serve themselves
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources