Assign a responsible individual for handling each case type
Form cross-department teams for end-to-end case handling.
If capacity is insufficient, consider increasing the available number of resources
Order knock-outs by least effort and highest termination probability first.
Consider whether activities may be executed in parallel
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources