Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Minimize numerical involvement
Too many cooks spoil the broth
Collect similar work items and work in batches
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to serve themselves
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources