Consider automating activities
Buffer external information and subscribe to updates
Reduce the number of contacts with customers and third parties
Consider to deepen or broaden the skills of resources
Collect similar work items and work in batches
Assign tasks based on resources' roles in the organisation
Preference-based task assignment
Let people do what they love to do
Allocate task based on past feedback or quality metrics
Delegate tasks according to resource cost
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources