Eliminate unnecessary activities
Form cross-department teams for end-to-end case handling.
Consider whether activities may be executed in parallel
Avoid shared responsibilities for tasks by people from different functional units
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Reassign tasks along the organisational hierarchy
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources