Consider automating activities
Let workers perform as many steps as possible for single cases
Form cross-department teams for end-to-end case handling.
Minimize numerical involvement
Too many cooks spoil the broth
Move activities to more appropriate places
Consider to deepen or broaden the skills of resources
Let customers interact with the company wherever they want to
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Allocate task based on collaborative experience: handover time, interactions, diversity
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources