Assign a responsible individual for handling each case type
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Consider the division of a general activity into two or more alternative activities
Automate for environmental impact
Implement automation in a sustainable way
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources