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Foundational basic Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Establish standardized interfaces

Consider a standardized interface with customers and partners

Outsource activities

Delegate and optimize your operations

Specialist-generalist

Consider to deepen or broaden the skills of resources

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Green Feature

Let products appear greener

Cost-based task assignment

Delegate tasks according to resource cost

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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