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Foundational basic Patterns

Buffer information

Buffer external information and subscribe to updates

Establish standardized interfaces

Consider a standardized interface with customers and partners

Fail Early

Order knock-outs by least effort and highest termination probability first.

Parallelize activities

Consider whether activities may be executed in parallel

Shift Workload

Execute tasks when the grid is powered by renewable energy

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Preference-based task assignment

Let people do what they love to do

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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