Combine small activities into composite activities
Buffer external information and subscribe to updates
If capacity is insufficient, consider increasing the available number of resources
Order knock-outs by least effort and highest termination probability first.
Delegate and optimize your operations
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Let customers interact with your organization whenever they want to.
First-contact problem resolution
Establish a one-contact resolution for customer issues
Assign tasks based on resources' roles in the organisation
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources