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Foundational basic Patterns

Eliminate activities

Eliminate unnecessary activities

Appoint case managers

Assign a responsible individual for handling each case type

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Specialist-generalist

Consider to deepen or broaden the skills of resources

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Compensation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Green Feature

Let products appear greener

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Preference-based task assignment

Let people do what they love to do

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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