Design business processes for typical cases and isolate exceptional cases from the normal flow
Establish standardized interfaces
Consider a standardized interface with customers and partners
Minimize numerical involvement
Too many cooks spoil the broth
Delegate and optimize your operations
Avoid shared responsibilities for tasks by people from different functional units
Let customers interact with your organization whenever they want to.
Explore whether a process can easily be used for additional products or services
Preference-based task assignment
Let people do what they love to do
Reassign tasks along the organisational hierarchy
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources