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Foundational basic Patterns

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Apply Integral technology

Elevate physical constraints by applying new technology

Establish standardized interfaces

Consider a standardized interface with customers and partners

Fail Early

Order knock-outs by least effort and highest termination probability first.

Minimize numerical involvement

Too many cooks spoil the broth

Specialist-generalist

Consider to deepen or broaden the skills of resources

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Generalize your process

Explore whether a process can easily be used for additional products or services

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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