Combine small activities into composite activities
Reduce the number of contacts with customers and third parties
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Consider whether activities may be executed in parallel
Consider to deepen or broaden the skills of resources
Let customers interact with your organization whenever they want to.
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources