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Foundational basic Patterns

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Distinguish case types

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Parallelize activities

Consider whether activities may be executed in parallel

Resequence activities

Move activities to more appropriate places

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Feature

Let products appear greener

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer Customer self-service

Offer customers the possibility to serve themselves

Role-based task assignment

Assign tasks based on resources' roles in the organisation

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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