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Foundational basic Patterns

Eliminate activities

Eliminate unnecessary activities

Work in customer teams

Form cross-department teams for end-to-end case handling.

Fail Early

Order knock-outs by least effort and highest termination probability first.

Apply triage

Consider the division of a general activity into two or more alternative activities

Green Feature

Let products appear greener

Offer location flexibility

Let customers interact with the company wherever they want to

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Task delegation

Reassign tasks along the organisational hierarchy

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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