Consider automating activities
Eliminate unnecessary activities
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Order knock-outs by least effort and highest termination probability first.
Delegate and optimize your operations
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
First-contact problem resolution
Establish a one-contact resolution for customer issues
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources