Consider automating activities
Let workers perform as many steps as possible for single cases
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Design business processes for typical cases and isolate exceptional cases from the normal flow
Minimize numerical involvement
Too many cooks spoil the broth
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Allocate task based on collaborative experience: handover time, interactions, diversity
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources