If capacity is insufficient, consider increasing the available number of resources
Move activities to more appropriate places
Collect similar work items and work in batches
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to choose among privacy settings
First-contact problem resolution
Establish a one-contact resolution for customer issues
Assign tasks based on resources' roles in the organisation
Reassign tasks along the organisational hierarchy
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources