Consider automating activities
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Move activities to more appropriate places
Consider the division of a general activity into two or more alternative activities
Collect similar work items and work in batches
Offer customers the possibility to choose among privacy settings
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Allocate task based on past feedback or quality metrics
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources