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Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Consider whether activities may be executed in parallel
Move activities to more appropriate places
Consider the division of a general activity into two or more alternative activities
Let products appear greener
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
Assign tasks based on resources' roles in the organisation
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources