Consider automating activities
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Delegate and optimize your operations
Replace underlying resources with eco-friendly alternatives
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
First-contact problem resolution
Establish a one-contact resolution for customer issues
Delegate tasks according to resource cost
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources