Combine small activities into composite activities
Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
If capacity is insufficient, consider increasing the available number of resources
Order knock-outs by least effort and highest termination probability first.
Collect similar work items and work in batches
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
First-contact problem resolution
Establish a one-contact resolution for customer issues
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources