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Foundational basic Patterns

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Establish standardized interfaces

Consider a standardized interface with customers and partners

Fail Early

Order knock-outs by least effort and highest termination probability first.

Apply triage

Consider the division of a general activity into two or more alternative activities

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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