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Foundational basic Patterns

Combine activities

Combine small activities into composite activities

Eliminate activities

Eliminate unnecessary activities

Buffer information

Buffer external information and subscribe to updates

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Establish standardized interfaces

Consider a standardized interface with customers and partners

Minimize numerical involvement

Too many cooks spoil the broth

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer location flexibility

Let customers interact with the company wherever they want to

Preference-based task assignment

Let people do what they love to do

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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