Combine small activities into composite activities
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Reduce the number of contacts with customers and third parties
Delegate and optimize your operations
Move activities to more appropriate places
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to choose among privacy settings
Preference-based task assignment
Let people do what they love to do
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources