Eliminate unnecessary activities
Let workers perform as many steps as possible for single cases
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
If capacity is insufficient, consider increasing the available number of resources
Consider the division of a general activity into two or more alternative activities
Automate for environmental impact
Implement automation in a sustainable way
Preference-based task assignment
Let people do what they love to do
Allocate task based on collaborative experience: handover time, interactions, diversity
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources