Eliminate unnecessary activities
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Move activities to more appropriate places
Offer customers the possibility to serve themselves
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Reassign tasks along the organisational hierarchy
Allocate task based on past feedback or quality metrics
Delegate tasks according to resource cost
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources