Consider automating activities
Eliminate unnecessary activities
Let workers perform as many steps as possible for single cases
Reduce the number of contacts with customers and third parties
Form cross-department teams for end-to-end case handling.
If capacity is insufficient, consider increasing the available number of resources
Consider whether activities may be executed in parallel
First-contact problem resolution
Establish a one-contact resolution for customer issues
Reassign tasks along the organisational hierarchy
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources