Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Delegate and optimize your operations
Consider the division of a general activity into two or more alternative activities
Let products appear greener
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Delegate tasks according to resource cost
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources