Buffer external information and subscribe to updates
Assign a responsible individual for handling each case type
Minimize numerical involvement
Too many cooks spoil the broth
Consider to deepen or broaden the skills of resources
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources