Eliminate unnecessary activities
Buffer external information and subscribe to updates
Reduce the number of contacts with customers and third parties
Empower workers for more decision-making authority
Minimize numerical involvement
Too many cooks spoil the broth
Consider to deepen or broaden the skills of resources
Replace underlying resources with eco-friendly alternatives
Automate for environmental impact
Implement automation in a sustainable way
First-contact problem resolution
Establish a one-contact resolution for customer issues
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources