Combine small activities into composite activities
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Empower workers for more decision-making authority
Consider to deepen or broaden the skills of resources
Collect similar work items and work in batches
Let products appear greener
Consider whether it is eco-friendly to let humans work over machines
Let customers interact with the company wherever they want to
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources