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Foundational basic Patterns

Empower resources

Empower workers for more decision-making authority

Minimize numerical involvement

Too many cooks spoil the broth

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Offer location flexibility

Let customers interact with the company wherever they want to

Generalize your process

Explore whether a process can easily be used for additional products or services

Preference-based task assignment

Let people do what they love to do

Cost-based task assignment

Delegate tasks according to resource cost

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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