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Foundational basic Patterns

Combine activities

Combine small activities into composite activities

Appoint case managers

Assign a responsible individual for handling each case type

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Minimize numerical involvement

Too many cooks spoil the broth

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Constraint-based task assignment

Allocate tasks considering business process execution constraints

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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