Combine small activities into composite activities
Design business processes for typical cases and isolate exceptional cases from the normal flow
Consider the division of a general activity into two or more alternative activities
Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.
Let customers interact with your organization whenever they want to.
Offer customers the possibility to serve themselves
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Allocate task based on collaborative experience: handover time, interactions, diversity
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources