Consider automating activities
Eliminate unnecessary activities
Buffer external information and subscribe to updates
Assign a responsible individual for handling each case type
Design business processes for typical cases and isolate exceptional cases from the normal flow
Avoid shared responsibilities for tasks by people from different functional units
Consider the division of a general activity into two or more alternative activities
Collect similar work items and work in batches
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources