Let workers perform as many steps as possible for single cases
Design business processes for typical cases and isolate exceptional cases from the normal flow
Delegate and optimize your operations
Execute tasks when the grid is powered by renewable energy
Consider whether it is eco-friendly to let humans work over machines
Explore whether a process can easily be used for additional products or services
Preference-based task assignment
Let people do what they love to do
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources