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Foundational basic Patterns

Combine activities

Combine small activities into composite activities

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Empower resources

Empower workers for more decision-making authority

Establish standardized interfaces

Consider a standardized interface with customers and partners

Apply triage

Consider the division of a general activity into two or more alternative activities

Shift Workload

Execute tasks when the grid is powered by renewable energy

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Task delegation

Reassign tasks along the organisational hierarchy

Experience-based task assignment

Delegate task according to experience: execution frequency, case involvement, interactions

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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