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Foundational basic Patterns

Automate activities

Consider automating activities

Work in customer teams

Form cross-department teams for end-to-end case handling.

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Green Feature

Let products appear greener

Automate for environmental impact

Implement automation in a sustainable way

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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