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Foundational basic Patterns

Work in customer teams

Form cross-department teams for end-to-end case handling.

Specialist-generalist

Consider to deepen or broaden the skills of resources

Split responsibilities

Avoid shared responsibilities for tasks by people from different functional units

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Feature

Let products appear greener

Automate for environmental impact

Implement automation in a sustainable way

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Task delegation

Reassign tasks along the organisational hierarchy

Cost-based task assignment

Delegate tasks according to resource cost

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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