Combine small activities into composite activities
Let workers perform as many steps as possible for single cases
Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Design business processes for typical cases and isolate exceptional cases from the normal flow
Move activities to more appropriate places
Let customers interact with the company wherever they want to
Offer customers the possibility to serve themselves
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources