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Foundational basic Patterns

Combine activities

Combine small activities into composite activities

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Establish standardized interfaces

Consider a standardized interface with customers and partners

Outsource activities

Delegate and optimize your operations

Consolidate Work

Collect similar work items and work in batches

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Green Feature

Let products appear greener

Offer Customer self-service

Offer customers the possibility to serve themselves

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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