Combine small activities into composite activities
Let workers perform as many steps as possible for single cases
Consider the division of a general activity into two or more alternative activities
Automate for environmental impact
Implement automation in a sustainable way
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
Assign tasks based on resources' roles in the organisation
Preference-based task assignment
Let people do what they love to do
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources