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Foundational basic Patterns

Automate activities

Consider automating activities

Combine activities

Combine small activities into composite activities

Work in customer teams

Form cross-department teams for end-to-end case handling.

Fail Early

Order knock-outs by least effort and highest termination probability first.

Resequence activities

Move activities to more appropriate places

Apply triage

Consider the division of a general activity into two or more alternative activities

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Feature

Let products appear greener

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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