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Foundational basic Patterns

Automate activities

Consider automating activities

Isolate exceptions

Design business processes for typical cases and isolate exceptional cases from the normal flow

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Generalize your process

Explore whether a process can easily be used for additional products or services

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Task delegation

Reassign tasks along the organisational hierarchy

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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