Consider automating activities
Buffer external information and subscribe to updates
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Form cross-department teams for end-to-end case handling.
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
If capacity is insufficient, consider increasing the available number of resources
Let customers interact with the company wherever they want to
Preference-based task assignment
Let people do what they love to do
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources