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Foundational basic Patterns

Eliminate activities

Eliminate unnecessary activities

Buffer information

Buffer external information and subscribe to updates

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Parallelize activities

Consider whether activities may be executed in parallel

Shift Workload

Execute tasks when the grid is powered by renewable energy

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Offer Customer self-service

Offer customers the possibility to serve themselves

Expertise-based task assignment

Match tasks to experts' specialized skills for efficiency

Preference-based task assignment

Let people do what they love to do

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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