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Foundational basic Patterns

Automate activities

Consider automating activities

Work in customer teams

Form cross-department teams for end-to-end case handling.

Deploy extra resources

If capacity is insufficient, consider increasing the available number of resources

Minimize numerical involvement

Too many cooks spoil the broth

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Task delegation

Reassign tasks along the organisational hierarchy

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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