Buffer external information and subscribe to updates
Reduce the number of contacts with customers and third parties
Move activities to more appropriate places
Replace underlying resources with eco-friendly alternatives
Offer customers the possibility to choose among privacy settings
First-contact problem resolution
Establish a one-contact resolution for customer issues
Expertise-based task assignment
Match tasks to experts' specialized skills for efficiency
Assign tasks based on resources' roles in the organisation
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources