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Foundational basic Patterns

Automate activities

Consider automating activities

Eliminate activities

Eliminate unnecessary activities

Assign cases

Let workers perform as many steps as possible for single cases

Work in customer teams

Form cross-department teams for end-to-end case handling.

Apply Integral technology

Elevate physical constraints by applying new technology

Green Compensation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Use eco-friendly resources

Replace underlying resources with eco-friendly alternatives

Preference-based task assignment

Let people do what they love to do

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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