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Foundational basic Patterns

Assign cases

Let workers perform as many steps as possible for single cases

Appoint case managers

Assign a responsible individual for handling each case type

Establish a case-based mindset

Remove batch-processing and periodic activities from your business process

Empower resources

Empower workers for more decision-making authority

Shift Workload

Execute tasks when the grid is powered by renewable energy

Generalize your process

Explore whether a process can easily be used for additional products or services

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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