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Foundational basic Patterns

Apply Integral technology

Elevate physical constraints by applying new technology

Minimize numerical involvement

Too many cooks spoil the broth

Parallelize activities

Consider whether activities may be executed in parallel

Apply triage

Consider the division of a general activity into two or more alternative activities

Offer Customer self-service

Offer customers the possibility to serve themselves

Role-based task assignment

Assign tasks based on resources' roles in the organisation

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Performance-based task assignment

Allocate tasks based on past performance: execution time and success

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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