Assign a responsible individual for handling each case type
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Avoid shared responsibilities for tasks by people from different functional units
Let products appear greener
Consider whether it is eco-friendly to let humans work over machines
Explore whether a process can easily be used for additional products or services
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Allocate task based on collaborative experience: handover time, interactions, diversity
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources