Consider automating activities
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Move activities to more appropriate places
Consider whether it is eco-friendly to let humans work over machines
Offer customers the possibility to serve themselves
Offer customers the possibility to choose among privacy settings
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Allocate task based on collaborative experience: handover time, interactions, diversity
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources