Eliminate unnecessary activities
Avoid shared responsibilities for tasks by people from different functional units
Offer customers the possibility to serve themselves
Assign tasks based on resources' roles in the organisation
Preference-based task assignment
Let people do what they love to do
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Delegate tasks according to resource cost
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources