Combine small activities into composite activities
Eliminate unnecessary activities
Buffer external information and subscribe to updates
Empower workers for more decision-making authority
Let customers interact with the company wherever they want to
Assign tasks based on resources' roles in the organisation
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Delegate tasks according to resource cost
Distribute tasks by interdepartmental interactions to enable or restrict involvement
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources