Consider automating activities
Eliminate unnecessary activities
Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
Form cross-department teams for end-to-end case handling.
If capacity is insufficient, consider increasing the available number of resources
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Reassign tasks along the organisational hierarchy
Delegate tasks according to resource cost
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources