Buffer external information and subscribe to updates
Assign a responsible individual for handling each case type
Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes
Delegate and optimize your operations
Consider whether activities may be executed in parallel
Avoid shared responsibilities for tasks by people from different functional units
Collect similar work items and work in batches
Offer customers the possibility to choose among privacy settings
Delegate tasks according to resource cost
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources