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Foundational basic Patterns

Automate activities

Consider automating activities

Apply Integral technology

Elevate physical constraints by applying new technology

Fail Early

Order knock-outs by least effort and highest termination probability first.

Resequence activities

Move activities to more appropriate places

Specialist-generalist

Consider to deepen or broaden the skills of resources

Automate for environmental impact

Implement automation in a sustainable way

Offer location flexibility

Let customers interact with the company wherever they want to

Workload-based task assignment

Allocate tasks based on individuals' incomplete workload

Teamwork-based assignment

Allocate task based on collaborative experience: handover time, interactions, diversity

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Patterns paired

Apply triage

Consider the division of a general activity into two or more alternative activities

Specialist-generalist

Consider to deepen or broaden the skills of resources

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