Eliminate unnecessary activities
Let workers perform as many steps as possible for single cases
Form cross-department teams for end-to-end case handling.
Order knock-outs by least effort and highest termination probability first.
Consider to deepen or broaden the skills of resources
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
First-contact problem resolution
Establish a one-contact resolution for customer issues
Constraint-based task assignment
Allocate tasks considering business process execution constraints
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources