Consider automating activities
Eliminate unnecessary activities
Reduce the number of contacts with customers and third parties
If capacity is insufficient, consider increasing the available number of resources
Elevate physical constraints by applying new technology
Consider whether activities may be executed in parallel
Consider to deepen or broaden the skills of resources
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions
Allocate task based on collaborative experience: handover time, interactions, diversity
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources