Establish a case-based mindset
Remove batch-processing and periodic activities from your business process
If capacity is insufficient, consider increasing the available number of resources
Collect similar work items and work in batches
Let products appear greener
Let customers interact with the company wherever they want to
Let customers interact with your organization whenever they want to.
Offer customers the possibility to choose among privacy settings
First-contact problem resolution
Establish a one-contact resolution for customer issues
Assign tasks based on resources' roles in the organisation
Consider the division of a general activity into two or more alternative activities
Consider to deepen or broaden the skills of resources