Self-checkout at IKEA
IKEA offers its customers the possibility to scan and pay products themselves at self-service checkouts. Using the self-service checkouts gives many customers pleasure and reduces their waiting time. As another example, Allianz offers customers the possibility to change and check their personal data in the online customer portal.
About the authors
Tobias is doctoral student and has created process-pattern.app as a side project. His research is on data-driven process improvement.
Find Tobias on @dtdi tobiasfehrerEnjoy these
Foundational basic Patterns
Combine small activities into composite activities
Buffer external information and subscribe to updates
Empower workers for more decision-making authority
Design business processes for typical cases and isolate exceptional cases from the normal flow
Let customers interact with the company wherever they want to
Preference-based task assignment
Let people do what they love to do
Workload-based task assignment
Allocate tasks based on individuals' incomplete workload
Performance-based task assignment
Allocate tasks based on past performance: execution time and success
Experience-based task assignment
Delegate task according to experience: execution frequency, case involvement, interactions