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Self-checkout at IKEA

Self-checkout at IKEA

IKEA offers its customers the possibility to scan and pay products themselves at self-service checkouts. Using the self-service checkouts gives many customers pleasure and reduces their waiting time. As another example, Allianz offers customers the possibility to change and check their personal data in the online customer portal.

About the authors

Avatar image of Tobias Fehrer
Tobias Fehrer
@ process-pattern.app

Tobias is doctoral student and has created process-pattern.app as a side project. His research is on data-driven process improvement.

Find Tobias on @dtdi tobiasfehrer

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Foundational basic Patterns

Eliminate activities

Eliminate unnecessary activities

Appoint case managers

Assign a responsible individual for handling each case type

Shift Workload

Execute tasks when the grid is powered by renewable energy

Human Process Performance

Consider whether it is eco-friendly to let humans work over machines

Offer location flexibility

Let customers interact with the company wherever they want to

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Generalize your process

Explore whether a process can easily be used for additional products or services

Department-based assignment

Distribute tasks by interdepartmental interactions to enable or restrict involvement

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In this case study

Offer Customer self-service

Offer customers the possibility to serve themselves

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