Self-checkout at IKEA
IKEA offers its customers the possibility to scan and pay products themselves at self-service checkouts. Using the self-service checkouts gives many customers pleasure and reduces their waiting time. As another example, Allianz offers customers the possibility to change and check their personal data in the online customer portal.
About the authors
Tobias is doctoral student and has created process-pattern.app as a side project. His research is on data-driven process improvement.
Find Tobias on @dtdi tobiasfehrerEnjoy these
Foundational basic Patterns
Consider automating activities
Eliminate unnecessary activities
Buffer external information and subscribe to updates
Minimize numerical involvement
Too many cooks spoil the broth
Replace underlying resources with eco-friendly alternatives
Let customers interact with your organization whenever they want to.
Offer customers the possibility to choose among privacy settings
Explore whether a process can easily be used for additional products or services
Reassign tasks along the organisational hierarchy