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Self-checkout at IKEA

Self-checkout at IKEA

IKEA offers its customers the possibility to scan and pay products themselves at self-service checkouts. Using the self-service checkouts gives many customers pleasure and reduces their waiting time. As another example, Allianz offers customers the possibility to change and check their personal data in the online customer portal.

About the authors

Avatar image of Tobias Fehrer
Tobias Fehrer
@ process-pattern.app

Tobias is doctoral student and has created process-pattern.app as a side project. His research is on data-driven process improvement.

Find Tobias on @dtdi tobiasfehrer

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Foundational basic Patterns

Reduce touchpoints

Reduce the number of contacts with customers and third parties

Empower resources

Empower workers for more decision-making authority

Establish standardized interfaces

Consider a standardized interface with customers and partners

Shift Workload

Execute tasks when the grid is powered by renewable energy

Green Variant

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Green Feature

Let products appear greener

Automate for environmental impact

Implement automation in a sustainable way

Offer location flexibility

Let customers interact with the company wherever they want to

Quality-based task assignment

Allocate task based on past feedback or quality metrics

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In this case study

Offer Customer self-service

Offer customers the possibility to serve themselves

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