Self-checkout at IKEA
IKEA offers its customers the possibility to scan and pay products themselves at self-service checkouts. Using the self-service checkouts gives many customers pleasure and reduces their waiting time. As another example, Allianz offers customers the possibility to change and check their personal data in the online customer portal.
About the authors
Tobias is doctoral student and has created process-pattern.app as a side project. His research is on data-driven process improvement.
Find Tobias on @dtdi tobiasfehrerEnjoy these
Foundational basic Patterns
Combine small activities into composite activities
Design business processes for typical cases and isolate exceptional cases from the normal flow
Avoid shared responsibilities for tasks by people from different functional units
Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process
Replace underlying resources with eco-friendly alternatives
Automate for environmental impact
Implement automation in a sustainable way
Let customers interact with the company wherever they want to
Preference-based task assignment
Let people do what they love to do
Allocate task based on collaborative experience: handover time, interactions, diversity