This paper presents an overview of heuristic rules for business process redesign, focusing on process mechanics rather than behavioral or change aspects.
Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4) read
Patterns related to this reserach item:
Consider automating activities
Combine small activities into composite activities
Eliminate unnecessary activities
Buffer external information and subscribe to updates
Let workers perform as many steps as possible for single cases