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Best practices in business process redesign

This paper presents an overview of heuristic rules for business process redesign, focusing on process mechanics rather than behavioral or change aspects.

Reijers, H., & Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4) read

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Discover useful redesign patterns for process improvement

Patterns related to this reserach item:

Automate activities

Consider automating activities

Combine activities

Combine small activities into composite activities

Eliminate activities

Eliminate unnecessary activities

Buffer information

Buffer external information and subscribe to updates

Assign cases

Let workers perform as many steps as possible for single cases

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