How do you like this site? We would love to hear from you! Take a short survey or


Optimize business processes with your customer in mind. These patterns help you to think from their point of view.

Offer location flexibility

Let customers interact with the company wherever they want to

Read more

Offer temporal flexibility

Let customers interact with your organization whenever they want to.

Read more

Tailored privacy settings

Offer customers the possibility to choose among privacy settings

Read more

First-contact problem resolution

Establish a one-contact resolution for customer issues

Ensure that customers must contact the company only once to get their problems resolved Read more

What's Happening?