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Collect similar work items and work in batches

Collect similar work items and work in batches

The Camunda Carbon Reductor allows you to time shift your business process execution to a time when energy is green.

Offer customers the possibility to choose among privacy settings

Beloved Process Patterns everybody should know about

Discover the key dimensions of process performance, including time, cost, quality, flexibility, sustainability, and customer-centricity, and learn how to balance them effectively in business process improvement efforts using redesign patterns and visualization techniques.

Consider a standardized interface with customers and partners

At BPM Conference 2023, the organizers use QR codes as to streamline the checkin procedure

Implement automation in a sustainable way

Consider whether it is eco-friendly to let humans work over machines

Let products appear greener

Allocate task based on past feedback or quality metrics

Delegate tasks according to resource cost

Delegate task according to experience: execution frequency, case involvement, interactions

Allocate tasks based on past performance: execution time and success

Allocate task based on collaborative experience: handover time, interactions, diversity

Distribute tasks by interdepartmental interactions to enable or restrict involvement

Reassign tasks along the organisational hierarchy

Fifteen patterns for putting human resources first.

Establish a one-contact resolution for customer issues

Too many cooks spoil the broth

Allocate tasks considering business process execution constraints

Allocate tasks based on individuals' incomplete workload

Let people do what they love to do

Assign tasks based on resources' roles in the organisation

Match tasks to experts' specialized skills for efficiency

New Pattern Process expansion.

Consider to deepen or broaden the skills of resources

An overview of related resources that feature pattern collections in BPM

UBM and Microsoft shift computational tasks in CO2-reduced times

Explore whether a process can easily be used for additional products or services

This study proposes seven explorative process design patterns derived from secondary data analysis.

Delegate and optimize your operations

Process design with people in mind.

Optimize business processes with your customer in mind. These patterns help you to think from their point of view.

Let customers interact with your organization whenever they want to.

Execute tasks when the grid is powered by renewable energy

Replace underlying resources with eco-friendly alternatives

Offer a green alternative with the same outcome, utilizing different steps, resources, or partners, while retaining the previous existing process

Patterns and improvement ideas that help to tackle environmental issues.

Provide exceptional service experiences for premium customers

This paper outlines nine major research challenges in BPM, collected through an open call and refined via workshops.

The study presents an interpretable process mining approach to identify improvements, reduce waste, and suggest redesigns in knock-out check processes.

Design business processes for typical cases and isolate exceptional cases from the normal flow

Remove batch-processing and periodic activities from your business process

Assign a responsible individual for handling each case type

Let customers interact with the company wherever they want to

Form cross-department teams for end-to-end case handling.

Elevate physical constraints by applying new technology

Avoid shared responsibilities for tasks by people from different functional units

Avoid shared responsibilities for tasks by people from different functional units

Let workers perform as many steps as possible for single cases

This paper presents patterns for green business process design, addressing the overlooked ecological dimension in current business process optimization techniques.

A semi-automated approach for process improvement based based on process data, best practices and simulation

Start implementing actions that can offset or counterbalance the environmental effects generated by business processes that cannot be changed.

Offer customers the possibility to serve themselves

Move activities to more appropriate places

This paper presents 15 design heuristics for creating customer-centric business processes, a largely unaddressed area in traditional efficiency-focused process design.

Order knock-outs by least effort and highest termination probability first.

This paper presents an overview of heuristic rules for business process redesign, focusing on process mechanics rather than behavioral or change aspects.

Consider the division of a general activity into two or more alternative activities

Determine whether activities are related to the same type of case and, if necessary, distinguish new business processes

Reduce the number of contacts with customers and third parties

Consider whether activities may be executed in parallel

If capacity is insufficient, consider increasing the available number of resources

Empower workers for more decision-making authority

Combine small activities into composite activities

Eliminate unnecessary activities

Buffer external information and subscribe to updates

Consider automating activities